How long will my order take?

For our standard delivery service:

Engraved 'More than words' Products - We aim to dispatch these personalised products within 5 working days of your order being placed.

Engraved 'Handprint' Products - We aim to dispatch these products within 5 working days of receiving your useable handprints.

Handmade Products - We aim to dispatch these products within 10 working days of receiving your order/useable handprints.

Standard delivery service is sent via Royal Mail Tracked 48

How do I take prints for my handprint/fingerprint order?

We are able to use any prints that you already have, which may have been taken with paint, ink or invisible ink. If you don't have any prints that you would like to use, then all of our handprint products offer you the option to order a FREE handprint taking kit when you place your order. These kits are really easy to use and less messy than using paint!

Once you've taken your prints you can send them to us via post (there is a freepost envelope included with your kit). We do recommend that you send your prints back via email though, as it is quicker and safer to do so, it also means you can keep the original prints as a keepsake. You can either scan your prints, or take a high resolution photo with your phone and send them to studio@bellaandbow.co.uk.

How do I use prints that I already have?

We simply need a copy of the prints that you already have. You can either scan the prints or take a high resolution photo and email them to studio@bellaandbow.co.uk. Alternatively, you can photocopy them and send them via post to our studio:

Bella & Bow Ltd, 3b The Common, Parbold, Lancashire, WN8 7DA.

Can I return/exchange my item or cancel an order?

Goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty. All other items can be returned if they are in their original packaging, please contact us within 7 days to arrange any returns. 

Please see here for our full returns ad cancellation policy.

    How do I upload prints that I already have?

    For our handprint products, you are able to upload a jpeg (photo) file with your order. Use the 'upload prints' facility when you pick your product options. If you have more than one image to send us, then please email them to studio@bellaandbow.co.uk, using your order number as a reference.

    My item has not arrived on time, what should I do?

    Once an order has been dispatched via Royal Mail you should receive a confirmation shipping email. Your order can be tracked here http://www.royalmail.com/ . If you are unable to receive your delivery, then the postman will usually put it thorough your door or leave a delivery card. If the item is not received by the confirmed date, please check with the local depot. Occasionally deliveries may be delayed during busy periods such as Christmas. Unfortunately we have no control over delays that are due to Royal Mail. Please be patient if this is the case and keep tracking the item via the Royal Mail website.

    What do I do if I'm not happy with the prints that i've taken?

    There are very few handprints that we are unable to use, and most of the time we can clean up any smudges that are made during the print taking process. If you are unhappy with the prints that you've taken, then please send us a photo or scan of them anyway, along with a note explaining that you would like us to take a look at them for you. We can normally edit them and send a copy back to you to check before processing your order.

    If you would prefer to order a replacement kit to take another set of prints, then they are available to purchase via our website.

    News

    Getting to know...Greta

    Getting to know...Greta

    What is your middle name? Margaret

     

    What was favourite subject at school? Art

     

    What is your favourite drink? Wine, I'm loving the Summer Berries by Echo Falls at the moment

     

    What is your favourite song? Little Blue by Beautiful South, hope that doesn't make me sound old!

     

    What is your favourite food? Chinese, sweet and sour chicken

     

    What is the last thing you bought? Cake, we have a bakery treat every Friday

     

    Favourite book? Gone Girl, if you haven't read it, you should definitely give it a go. It is better if you haven't watched the film already.

     

    Favourite Colour? Blue

     

    Do you have any pets? Cat Evie, Dog Gizmo

     

    Favourite Perfume? Marc Jacobs-Daisy

     

    Are you married? No, I live with my partner

     

    Have you ever been out of the country? Yes

     

    Do you speak any other languages? No

     

    How many siblings do you have? Two, an older sister and younger brother

     

    How many children do you have? Two, a son and daughter

     

    Favourite Film? Pretty Woman

    We won two awards!

    We won two awards!

    We were lucky enough to win not one, but two twitter awards in July. Jacqueline Gold CBE Women On Wednesday award on the 13th July and Theo Pathitis' Small Business Sunday award on the 31st July.
    jacqueline gold wow
    Jacqueline is chief executive of the lingerie retailers Ann Summers and Knickerbox, the Vice President of The Children's Trust and ambassador of Retail Trust.
    In June 2011 Jacqueline launched a campaign, Women On Wednesday to support women in business, an area she is incredibly passionate about. Every Wednesday between 1-3pm female business owners tweet Jacqueline about their business. Jacqueline then picks her three top entries for that week and which she re-tweets and profiles, sharing details of the businesses with her existing WOW network and over 55,000 followers.
    Jacqueline says “For me #WOW is all about inspiring, celebrating and connecting women in business. There are so many great businesses launching every day and whilst it’s an extremely exciting time, it can also be filled with uncertainty . My vision is that #WOW offers a place for women to network and celebrate each other’s successes, whilst gaining support and advice to grow their businesses. Every week I am so proud of all the incredible women that enter and am thrilled to see so many proving how alive the UK’s entrepreneurial spirit is, especially for women.”
    theo pathitis sbs
    Theo is well known for his role on Dragon's Den. He owns the stationary chain Ryman, the homewares specialist Robert Dyas and lingerie retailer Boux Avenue. Theo is also a Director of Comic Relief, is a patron for Royal Manchester Children’s Hospital and set up Theo Paphitis Charitable Trust which assists smaller UK charities that have difficulty in gaining funds from other organisations.
    Small Business Sunday, shortened to the hashtag #SBS on Twitter, was created by Theo in October 2010. Every Sunday between 5-7.30pm , businesses tweet Theo about their business. Theo then chooses his favourite lucky six who are then re-tweeted on Monday night after 8pm.  As he has over 502,000 followers, this provides a massive boost to the chosen lucky businesses. Winners also get their own profile on the #SBS website.
    Theo says, "I admire people who have passion and energy. If you cannot bore your friends to death about your own small business then something is seriously wrong. I was struck by the number of business owners on Twitter who wanted to tell me about their new products and services. Small Business Sunday was born so that people have a specific time slot to tweet and can pitch their 'sell' directly to me. My vision is that everyone who has ever won an #SBS re-tweet from me becomes part of a friendly club. Like-minded individuals can share successes and learnings. This website will give a valuable profile to the winners chosen to date and should help those who have not yet won but want some tips on how to do so."
     
     
    We were absolutely delighted to be chosen by two people that are highly regarded within the business world. Both the twitter award communities have been so welcoming and it is lovely to 'meet' like minded people x
    Summer Memories

    Summer Memories

    As the summer holidays are coming to a close, we have been looking back at our favourite summer memories.

    summer memories

    My favourite memory that I am going to treasure from this summer is Lucas beginning to explore. He is now steady on his feet and confident to wander and discover all the new sights, textures and scents that his surroundings have to offer. As much as I love his independence, I also love that he still checks that we aren't too far away. Not ready for him to let go of us yet. - Jenni

     

    summer memories

    My favourite memory of the summer is having a long weekend in Llandudno. Jacob had a great time, the weather was perfect. We went up the Great Orme, crabbing and he even swam in the sea. He is growing up so fast! - Greta

     

    What has been your favourite summer memory? We would love to read them in the comments x