At Bella & Bow we pride ourselves on delivering the perfect gift every time and we hope that you are delighted with your purchase. We also hope that your product reaches you in great condition. If you think it’s damaged or faulty, please contact us firstname.lastname@example.org and we will work with you to sort things out.
Under the Distance Selling Regulations, you have a “cooling off period” of seven days from the day on which you receive the products. In this time, you can decide that you do not wish to keep the products. If you decide not to keep them, you must let us know by emailing email@example.com before the seven day period ends and then return the products to us in the same condition as they were received by you. You may be charged a re-stocking fee.
Please note that this does not apply to personalised items.
Due to the bespoke nature of our personalised products, we are unable to accept cancellation of orders once any work has commenced. We cannot accept returns on personalised products except under the following circumstances:
- If a name or message doesn’t appear as stated on the order.
- The product is faulty.
- The product delivered does not match that ordered.
We ask you to check your purchase carefully once it is received and should you find there is a problem with your purchase to contact us within 48 hours of receiving the goods and we will do our utmost to resolve any issues as quickly as possible.
If an item has been personalised incorrectly as the details provided when ordering were incorrect, we are unable to offer a refund. So, please check all details carefully before placing an order.
Please view our Terms and Conditions for further information on our returns policy.
If you wish to cancel your order before you receive our confirmation email, please email firstname.lastname@example.org with “Cancellation” as the subject of your email. If we receive this email in time, we will not send any kits or products to you and will not charge you for the products that you ordered. If you wish to cancel your order after you have received a confirmation email from us, you will need to contact us to check on the progress of your order. If your item has already been prepared for dispatch, or dispatched, then you may have to wait until you have received the product and and then follow the Return Policy detailed above.
For personalised items, orders may be cancelled and a full refund given at any point until a print or impression kit has been dispatched, or work has commenced on a product (whichever occurs first). Once the kit has been despatched we will make a small charge of £5 to cover the costs of the impression kit and the remaining balance of the product will be refunded. However, once you have received confirmation from us that we have received your prints or impressions at the studio, we regret that we are unable to offer a refund.