Terms & Conditions

TERMS AND CONDITIONS

General

The website www.bellaandbow.co.uk is a trading style of Bella & Bow Ltd which is owned and operated by:

  • Fiona Skelton
  • 
Registered address: 45 Ryder Crescent, Aughton, Ormskirk,Lancashire, England, L39 5EY
  • Company No. 09160443
  • 
Email: info@bellaandbow.co.uk
  • Telephone:  01257 590122

These terms and conditions apply to the use of this website at www.bellaandbow.co.uk. By accessing this website you confirm that you have read, understood and agreed to these terms and conditions. If you have any questions, please contact us before placing an order.

We may have to change these terms and conditions from time to time. You should check before you order to see if any changes have been made since your last visit.

When you buy from us, your contract is made with Bella & Bow. When you place an order with us, you agree that these terms and conditions shall form the contract between us.

The contract between us will only begin to exist when we accept your order by emailing you to say that the products have been dispatched to you.

Our relationship with you is based on these terms and conditions alone.  Any changes must be made in writing and signed by you and by us.

You agree that all information you provide for the purposes of ordering or purchasing goods are accurate and complete, and that the credit or debit card you are using is not being used fraudulently.

Your statutory rights are not affected by these terms and conditions.

These terms and conditions and the contract between us are made under the laws of England. Any dispute arising from our dealings must be heard in the courts of England.

Payment

Bella & Bow Ltd accepts payment from all major credit and debit cards via a secure payment gateway, and also via Paypal which is one of the world’s leading online secure payment companies. When you place an order on our website you will be redirected to either the Worldpay gateway or Paypal, who will then take your card details over a secure connection. You will then return to our website.

When paying by card, you confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. Your invoice address must match that of your card statement address. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

Goods will not be dispatched until your payment has been authorised by the card issuer. If your card issuer refuses to authorise payment we will not be liable for any delay or non-delivery of goods.

Please see our Privacy Policy for information about how we secure and use your personal data.

Ordering

All invoices must be paid in Pounds Sterling. All orders are subject to acceptance by us and to product availability. You must make sure that the details you provide are true and accurate. We cannot take responsibility for problems caused if the details you provide are incorrect. You may only use your own credit or debit card when buying from bellaandbow.co.uk.

If you order goods which are not available from stock, we will contact you by email. You can then choose to wait until the goods are available or cancel your order in accordance with our cancellation and returns policy. If only part of your order is out of stock we can dispatch the in stock items immediately and outstanding items will be dispatched when available at no extra cost.

We reserve the right to change the prices of our products at any time. Please check all prices before placing your order.

Sale items are excluded from any other offers and promotions.

We will send the confirmation email to the email address you give to us when you place your order. It sets out details of the products you wish to buy, the cost (including any P&P charges), your method of payment and our expected dispatch times.

You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are wrong. Once production of a personalised or bespoke product has commenced, then you will be unable to cancel or ammend an order.

If your order has not been accepted, we will email you to tell you why.

Delivery

We can only give approximate delivery periods based on approximate dispatch times. Please see our Delivery Information page for more details. We endeavour to dispatch all orders within our standard timescales, but this may be longer during busy periods such as sale times.  If your order is urgent, please select the appropriate priority service, or email us at info@bellaandbow.co.uk and we will do our best to help you. Your purchases will be sent to the address that you give in your order.

If your delivery address is outside of the UK, you may have to pay import taxes on the products you buy. Any such taxes are your responsibility.  You should contact your local customs office for further information.
Our delivery charges are set out in the product descriptions of our website, and are valid of UK deliveries only, they may also be subject to change without notice. It might not be possible for us to deliver to some locations.

All UK orders will be sent by Royal Mail. Please contact us for a quote for International Delivery.

Handcrafted items will be dispatched within 10 working days of us receiving your useable prints at the studio.

Engraved items will be dispatched within 5 days of us receiving your useable prints at the studio.

Delivery times may be extended during busy periods.

Direct Gift Delivery

Gifts can be delivered directly to the person of your choice. Just fill in the name and address of the recipient in the ‘delivery address’ space at the checkout stage and state in the Order Notes section that you would like to have the invoice sent to you at the billing address rather than with the parcel.

Order Confirmation

After placing an order, you will receive a confirmation email. You will also receive an email notification when your order has been dispatched. If you do not receive any emails then please contact us at info@bellaandbow.co.uk. It may mean that there is an error in the email address you gave us or that the email is caught up in your spam or junk mailbox.

Lost or Delayed Items

If your items are lost or delayed, please email us at info@bellaandbow.co.uk quoting your order number and we will do our best to investigate this for you.

Postage Claims

If your parcel doesn't turn up when you expect it, please contact us as soon as possible. You must contact us a maximum of 10 days after your expected delivery date in order for us to progress a claim with Royal Mail.

Signed For delivery is classed as delayed if a delivery attempt hasn't been made within 3 working days of its expected delivery date.

Special delivery is classed as delayed if a delivery attempt hasn't been made within 1 working day of it's expected delivery date. 

Please see the attached link for more information on delayed deliveried, or contact us for further information.

ROYAL MAIL POLICY FOR DELAYED ITEMS

Customs Information

We are unable to calculate and are not responsible for any customs or import duties levied when the goods arrive in your country. Delays may occur in customs which effect the delivery time quoted and this is beyond our control.

Cancellations, Returns, Refunds and Exchanges

We hope that your product reaches you in great condition. If you think it’s damaged or faulty, please contact us info@bellaandbow.co.uk and we will work with you to sort things out.

If you wish to cancel your order before you receive our confirmation email, please email info@bellaandbow.co.uk with “Cancellation” as the subject of your email. If we receive this email in time, we will not send the kits or products to you and will not charge you for the products that you ordered. If you wish to cancel your order after you have received a confirmation email from us, you will need to contact us to check on the progress of your order. It may be necessary for you to wait until you have received the products and then follow the Returns Policy.

Under the Distance Selling Regulations, you have a “cooling off period” of seven days from the day on which you receive the products. In this time, you can decide that you do not wish to keep the products. If you decide not to keep them, you must let us know by emailing info@bellaandbow.co.uk before the seven day period ends and then return the products to us in the same condition as they were received by you. You may be charged a re-stocking fee.

Please note that this does not apply to personalised items.

The Consumer Protection (Distance Selling) Regulations 2000

If a free gift or promotional item was enclosed as part of your purchase then this should also be returned or the retail cost of the item will be deducted from your refund.

Once you have returned the products in unused condition, we will refund the sum you paid for them within 5 working days.

Please note that items are returned at the customers’ expense and we recommend that your returns should be sent by recorded delivery, we will not take responsibility for goods which do not reach us.

Free or promotional items may be subsitited for an alternative product. Returns or replacements of free or promotional products will not be accepted under any circumstances.

Our return address is:
Bella & Bow Ltd, 3b The Common, Parbold, Lancashire, WN8 7DA.

You will receive your refund credit or exchange order (when in stock) within 5 working days of us receiving the goods. We endeavour to process this as quickly as possible. Your refund will exclude the original delivery charge (or cost, if the item included free delivery).

We are also unable to remake an item free of charge should it become damaged over time due to wear and tear. 

Liability

You agree that if you breach these terms and conditions, or if any liability arises from the way that you use our website, you will be responsible for the cost of any damage that we suffer as a result. This may include our reasonable legal fees.

Nothing in these terms and conditions excludes or limits our liability for death or personal injury resulting from our negligence.

Our liability to you in respect of each order you make is capped at a sum equal to the cost of the products included in that order.

We do not accept liability for any errors and/or omissions appearing on bellaandbow.co.uk. We reserve the right to change product specifications, prices and availability of our products and services at any time and without notice to you.

If an error is discovered in the price of the goods that you have ordered, we will email you as soon as possible to let you know. We are not obliged to fulfil an order for a product that was advertised at an incorrect price.  If you order a product and the price published on bellaandbow.co.uk is incorrect for any reason, we will email you to let you know that we have not accepted your order. We will tell you the correct price for the product and you may choose to buy it at the correct price.

If you have already paid for the wrongly-priced goods, we will refund the full amount within 30 days of the date of your order. If you choose to buy the product at the corrected price, we will charge this separately to your debit or credit card.

If you receive products which are not what you ordered, please contact us within 7 working days of receiving the order and we’ll do all we can to correct the problem. You may be required to return some products to us before we can resolve the problem.

We do everything we can to make sure that the product pictures we use are accurate, but as your computer and/or monitor will have its own colour settings, we are not responsible for any differences in colour between the image on bellaandbow.co.uk and the product that you receive.

We work hard to ensure that the data we collected from you is stored as securely and safely as possible. However, we cannot be held responsible for any breach in our secure computer servers. For more information on privacy, please see our privacy policy.

Please check our expected dispatch dates carefully. However, we do not have any liability to you for delay in the delivery of the products that you order, whether or not the delay is beyond our control.

We do not warrant that our website will meet your requirements or will be uninterrupted, timely or error-free. We do not warrant that our website or the server that makes it available are free of viruses or bugs. We will not be responsible for any loss of content or material uploaded or transmitted through our website.

Participation Disclaimer

We do not and cannot review all communications and materials posted to or created by users accessing the site, and we are not in any manner responsible for the content of these communications and materials.  However, we reserve the right to block or remove communications or materials that we determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable.

Links to and from other websites

Links to third party websites are provided for your convenience. We are not responsible for these websites or their content or availability. If you decide to access any of the third party websites linked to our website, you do so at your own risk.

Privacy, Security and Cookies

Bella & Bow Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Bella & Bow may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from October 2014.
We may collect the following information:

- Name and address

- Contact information including email address

- Demographic information such as postcode, preferences and interests

- Other information relevant to customer surveys and/or offers

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

- Internal record keeping.

- We may use the information to improve our products and services.

- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:
Fiona Skelton, Bella & Bow Ltd, 3b The Common, Parbold, Lancashire, WN8 7DA. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

General Terms

All copyright in this site is owned by Bella & Bow Ltd and can only be re-used if we grant a licence permitting it.

If any of these Terms and Conditions is found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms and Conditions shall remain in full force and effect.

Only you and we shall be entitled to enforce these Terms. No third party shall be entitled to enforce any of these Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

These Terms and Conditions are governed by English law. In the event of any matter or dispute arising out of or in connection with these Terms and Conditions, you and we shall submit to the exclusive jurisdiction of the English courts.