How long will my order take?

For our standard delivery service:

Engraved 'More than words' Products - We aim to dispatch these personalised products within 5 working days of your order being placed.

Engraved 'Handprint' Products - We aim to dispatch these products within 5 working days of receiving your useable handprints.

Handmade Products - We aim to dispatch these products within 10 working days of receiving your order/useable handprints.

Standard delivery service is sent via Royal Mail Tracked 48

How do I take prints for my handprint/fingerprint order?

We are able to use any prints that you already have, which may have been taken with paint, ink or invisible ink. If you don't have any prints that you would like to use, then all of our handprint products offer you the option to order a FREE handprint taking kit when you place your order. These kits are really easy to use and less messy than using paint!

Once you've taken your prints you can send them to us via post (there is a freepost envelope included with your kit). We do recommend that you send your prints back via email though, as it is quicker and safer to do so, it also means you can keep the original prints as a keepsake. You can either scan your prints, or take a high resolution photo with your phone and send them to studio@bellaandbow.co.uk.

How do I use prints that I already have?

We simply need a copy of the prints that you already have. You can either scan the prints or take a high resolution photo and email them to studio@bellaandbow.co.uk. Alternatively, you can photocopy them and send them via post to our studio:

Bella & Bow Ltd, 3b The Common, Parbold, Lancashire, WN8 7DA.

Can I return/exchange my item or cancel an order?

Goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty. All other items can be returned if they are in their original packaging, please contact us within 7 days to arrange any returns. 

Please see here for our full returns ad cancellation policy.

    How do I upload prints that I already have?

    For our handprint products, you are able to upload a jpeg (photo) file with your order. Use the 'upload prints' facility when you pick your product options. If you have more than one image to send us, then please email them to studio@bellaandbow.co.uk, using your order number as a reference.

    My item has not arrived on time, what should I do?

    Once an order has been dispatched via Royal Mail you should receive a confirmation shipping email. Your order can be tracked here http://www.royalmail.com/ . If you are unable to receive your delivery, then the postman will usually put it thorough your door or leave a delivery card. If the item is not received by the confirmed date, please check with the local depot. Occasionally deliveries may be delayed during busy periods such as Christmas. Unfortunately we have no control over delays that are due to Royal Mail. Please be patient if this is the case and keep tracking the item via the Royal Mail website.

    What do I do if I'm not happy with the prints that i've taken?

    There are very few handprints that we are unable to use, and most of the time we can clean up any smudges that are made during the print taking process. If you are unhappy with the prints that you've taken, then please send us a photo or scan of them anyway, along with a note explaining that you would like us to take a look at them for you. We can normally edit them and send a copy back to you to check before processing your order.

    If you would prefer to order a replacement kit to take another set of prints, then they are available to purchase via our website.

    News

    Easter Craft Ideas

    Easter Craft Ideas

    Our home is an homage to all things crafty...there is a constant trail of junk modelling, sticking, colouring and making around the house! So Easter is a great excuse to add to the chaos with some themed craft-based entertainment.

    Here are a few of our favourites...which may result in varying amounts of mess (choose your activities wisely)!

    If you want a relatively mess-free alternative to using coloured dyes...these tissue paper easter eggs are the perfect solution. 

     

    As a special treat for all your hard work crafting this weekend, these salted caramel and chocolate nests by Formerly Rock n Roll Mum have to be the best looking ones i've come across. They look amazing, I think there may be a fight over these in our household!

    Who can resist a bit of Easter Bonnet action? We still have the bonnet that our little one made when he was just 2...and every year it comes out and is still proudly paraded around. There are so many options and ideas, and pretty much anything Easter related goes, but how about this lovey bright spring picnic easter bonnet from Jennifer's Little World.

    Easter bonnet idea

    We think these Little Lambs are a great way to entertain the little ones. Anything involving glue is generally a massive hit!

    Easter crafts for toddlers

    And finally, some simple sock bunny craft...happy crafting :-) 

    Easter craft for kids

    Homemade Mother's Day gifts

    Homemade Mother's Day gifts

    Let the little one's make Mummy something special this Mother's Day

     

    homemade sugar scrub

    Citrus sugar scrub, Blue Bear Wood

     

     

    pebble art

    Pebble art, ZingZingTree

     

     

    tea cup planter

    Tea cup planter, Chloe Me Just Me

     

     

    chocolate orange truffles

    Chocolate orange truffles, Witts in the Wild

     

     

    flower cards

    Flower cards, Renovation Bay-Bee

     

     

    paper flowers

    Paper hydrangeas, Amy Treasure

     

     

    flower cupcakes

    Flower pot cupcakes, Cake Escapes

     

     

    handprint flower

    Handprint lilies, The Gingerbread House

     

     

    mothers day gifts bookmark corner homemade

    Butterfly bookmark corner, Red Ted Art