How long will my order take?

For our standard delivery service:

Engraved 'More than words' Products - We aim to dispatch these personalised products within 10 working days of your order being placed.

Engraved 'Handprint' Products - We aim to dispatch these products within 10 working days of receiving your useable handprints.

Standard delivery service is sent via Royal Mail 1st Class Signed For
For our Express Service- We aim to dispatch 3 working days from receiving your usable prints/artwork and the order will be posted with Royal Mail Special Next Day Delivery by 1pm.

How do I take prints for my handprint/fingerprint order?

We are able to use any prints that you already have, which may have been taken with paint, ink or invisible ink. If you don't have any prints that you would like to use, then all of our handprint products offer you the option to order a FREE handprint taking kit when you place your order. These kits are really easy to use and less messy than using paint!

Once you've taken your prints you can send them to us via post (there is a freepost envelope included with your kit). We do recommend that you send your prints back via email though, as it is quicker and safer to do so, it also means you can keep the original prints as a keepsake. You can either scan your prints, or take a high resolution photo with your phone and send them to

How do I use prints that I already have?

We simply need a copy of the prints that you already have. You can either scan the prints or take a high resolution photo and email them to Alternatively, you can photocopy them and send them via post to our studio:

Bella & Bow Ltd, 3b The Common, Parbold, Lancashire, WN8 7DA.

Can I return/exchange my item or cancel an order?

Goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty. All other items can be returned if they are in their original packaging, please contact us within 7 days to arrange any returns. 

Please see here for our full returns ad cancellation policy.

    How do I upload prints that I already have?

    For our handprint products, you are able to upload a jpeg (photo) file with your order. Use the 'upload prints' facility when you pick your product options. If you have more than one image to send us, then please email them to, using your order number as a reference.

    My item has not arrived on time, what should I do?

    Once an order has been dispatched via Royal Mail you should receive a confirmation shipping email. Your order can be tracked here . If you are unable to receive your delivery, then the postman will usually put it thorough your door or leave a delivery card. If the item is not received by the confirmed date, please check with the local depot. Occasionally deliveries may be delayed during busy periods such as Christmas. Unfortunately we have no control over delays that are due to Royal Mail. Please be patient if this is the case and keep tracking the item via the Royal Mail website.

    What do I do if I'm not happy with the prints that i've taken?

    There are very few handprints that we are unable to use, and most of the time we can clean up any smudges that are made during the print taking process. If you are unhappy with the prints that you've taken, then please send us a photo or scan of them anyway, along with a note explaining that you would like us to take a look at them for you. We can normally edit them and send a copy back to you to check before processing your order.

    If you would prefer to order a replacement kit to take another set of prints, then they are available to purchase via our website.


    Precious Paw and Nose Prints

    Precious Paw and Nose Prints

    Just like human finger prints, our furry and clawed friends possess highly individual prints, both on their feet, and surprisingly to some (including myself), their noses too - I hadn't realised this until a customer sent us a dog's nose print with a request to engrave it on a necklace - they'd used one of our print kits (which are non-toxic) and gently squidged their dog's nose onto the special paper, with fantastic results!

    Earlier this year, at 19 years of age, our beloved family cat (called 'Bracket' (yes, Bracket the cat)) left us. We'd shared a wonderful life together and she'd snooze throughout the day in the studio, meowing loudly when it was time to eat or change position on her bed, which was beside the radiator. Bracket was part of the team.

    We've recently been joined by a kitten. Tilly is quite striking in her appearance and mischievous; proving highly accomplished at pouncing on bare toes and climbing our legs using only her claws. Painful though this is, she'll likely grow out of it and just like the habits our children have, or used to have, we will look fondly back at those memories and say, "Do you remember when ....? ".

    If you've got foot prints, paw prints and nose prints that you wish to capture forever, share them with us and if you're unsure as to whether they're suitable, just ask - we can work wonders on even the most smudged prints.

    Does anyone have an unusual print that they wish to capture?

    With love from the B&B Team... and Tilly the Kitten x

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