How long will my order take?

For our standard delivery service:

Engraved 'More than words' Products - We aim to dispatch these personalised products within 5 working days of your order being placed.

Engraved 'Handprint' Products - We aim to dispatch these products within 5 working days of receiving your useable handprints.

Handmade Products - We aim to dispatch these products within 10 working days of receiving your order/useable handprints.

Standard delivery service is sent via Royal Mail Tracked 48

How do I take prints for my handprint/fingerprint order?

We are able to use any prints that you already have, which may have been taken with paint, ink or invisible ink. If you don't have any prints that you would like to use, then all of our handprint products offer you the option to order a FREE handprint taking kit when you place your order. These kits are really easy to use and less messy than using paint!

Once you've taken your prints you can send them to us via post (there is a freepost envelope included with your kit). We do recommend that you send your prints back via email though, as it is quicker and safer to do so, it also means you can keep the original prints as a keepsake. You can either scan your prints, or take a high resolution photo with your phone and send them to studio@bellaandbow.co.uk.

How do I use prints that I already have?

We simply need a copy of the prints that you already have. You can either scan the prints or take a high resolution photo and email them to studio@bellaandbow.co.uk. Alternatively, you can photocopy them and send them via post to our studio:

Bella & Bow Ltd, 3b The Common, Parbold, Lancashire, WN8 7DA.

Can I return/exchange my item or cancel an order?

Goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty. All other items can be returned if they are in their original packaging, please contact us within 7 days to arrange any returns. 

Please see here for our full returns ad cancellation policy.

    How do I upload prints that I already have?

    For our handprint products, you are able to upload a jpeg (photo) file with your order. Use the 'upload prints' facility when you pick your product options. If you have more than one image to send us, then please email them to studio@bellaandbow.co.uk, using your order number as a reference.

    My item has not arrived on time, what should I do?

    Once an order has been dispatched via Royal Mail you should receive a confirmation shipping email. Your order can be tracked here http://www.royalmail.com/ . If you are unable to receive your delivery, then the postman will usually put it thorough your door or leave a delivery card. If the item is not received by the confirmed date, please check with the local depot. Occasionally deliveries may be delayed during busy periods such as Christmas. Unfortunately we have no control over delays that are due to Royal Mail. Please be patient if this is the case and keep tracking the item via the Royal Mail website.

    What do I do if I'm not happy with the prints that i've taken?

    There are very few handprints that we are unable to use, and most of the time we can clean up any smudges that are made during the print taking process. If you are unhappy with the prints that you've taken, then please send us a photo or scan of them anyway, along with a note explaining that you would like us to take a look at them for you. We can normally edit them and send a copy back to you to check before processing your order.

    If you would prefer to order a replacement kit to take another set of prints, then they are available to purchase via our website.

    News

    Why it pays to order early for Christmas

    Why it pays to order early for Christmas

    Have you thought about ordering your Christmas presents yet? I know, it does seem a little early to be talking about it before Halloween is even over, but needs must. Because when it comes to Christmas shopping for your family, it really does pay to order early!

    Avoid any last minute panicking

    One of the biggest reasons to shop early for Christmas this year, is to avoid last minute panicking. In any normal year this would mean avoiding the last minute rush in that week before Christmas, but this year especially…

    Yes, lockdown fears and COVID 19 are having an impact on our Christmas plans. With a second lockdown seeming ever closer, we honestly don’t know how long things are going to be open for. And many places are struggling to either get deliveries or send deliveries. So ease the strain on the postal service and your stress levels - by shopping early!

    Have time to make a list and a budget

    And then there’s the practical side of ordering early for Christmas. If Santa can make a list, so can you! When you plan early, you have time to create a list of the people you need to buy for and the budget you have available to spend. You can cross off items once you’ve ordered them and not run the risk of forgetting anyone important either.

    Save some money

    Order early and you won’t have to fork out for express delivery. Gifts will arrive in plenty of time for you to wrap and, if needed, forward on. (Big hint, we offer free delivery on UK orders and can deliver direct to your recipient!).

    When you order early for Christmas, you also have the chance to spread the cost a little. It’s been a tough time financially, for many, so ease the pressure where you can.

    Can find the perfect present

    And another big bonus - when you order your Christmas gifts early, you won’t end up ordering another boring soap set!  Take a little time to find the perfect present for your friends and family. Because Christmas is better when it’s personal.

    You want to gift something that means something and can be treasured. We can help you collect memories and celebrate landmark moments, as your family grows.

    Looking for a perfect present that captures a precious moment in a Christmasy way? Check out our Hanging star handprint Christmas tree decoration or a hanging star tree decoration. They’re perfect for grandparents and parents alike. You could turn your children’s first artwork into a beautiful treasured keepsake, or select a personalised piece that speaks from the heart.

    Because when you order early for Christmas you are giving yourself less stress and the opportunity to save a little money. But you’re also giving yourself plenty of time to order the perfect present. And I may be a little biased, but you can order something unique and precious from us; something personal that can capture and share a perfect moment in your family’s life - and that will arrive in plenty of time for Christmas!