How long will my order take?

For our standard delivery service:

Engraved 'More than words' Products - We aim to dispatch these personalised products within 5 working days of your order being placed.

Engraved 'Handprint' Products - We aim to dispatch these products within 5 working days of receiving your useable handprints.

Handmade Products - We aim to dispatch these products within 10 working days of receiving your order/useable handprints.

Standard delivery service is sent via Royal Mail Tracked 48

How do I take prints for my handprint/fingerprint order?

We are able to use any prints that you already have, which may have been taken with paint, ink or invisible ink. If you don't have any prints that you would like to use, then all of our handprint products offer you the option to order a FREE handprint taking kit when you place your order. These kits are really easy to use and less messy than using paint!

Once you've taken your prints you can send them to us via post (there is a freepost envelope included with your kit). We do recommend that you send your prints back via email though, as it is quicker and safer to do so, it also means you can keep the original prints as a keepsake. You can either scan your prints, or take a high resolution photo with your phone and send them to studio@bellaandbow.co.uk.

How do I use prints that I already have?

We simply need a copy of the prints that you already have. You can either scan the prints or take a high resolution photo and email them to studio@bellaandbow.co.uk. Alternatively, you can photocopy them and send them via post to our studio:

Bella & Bow Ltd, 3b The Common, Parbold, Lancashire, WN8 7DA.

Can I return/exchange my item or cancel an order?

Goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty. All other items can be returned if they are in their original packaging, please contact us within 7 days to arrange any returns. 

Please see here for our full returns ad cancellation policy.

    How do I upload prints that I already have?

    For our handprint products, you are able to upload a jpeg (photo) file with your order. Use the 'upload prints' facility when you pick your product options. If you have more than one image to send us, then please email them to studio@bellaandbow.co.uk, using your order number as a reference.

    My item has not arrived on time, what should I do?

    Once an order has been dispatched via Royal Mail you should receive a confirmation shipping email. Your order can be tracked here http://www.royalmail.com/ . If you are unable to receive your delivery, then the postman will usually put it thorough your door or leave a delivery card. If the item is not received by the confirmed date, please check with the local depot. Occasionally deliveries may be delayed during busy periods such as Christmas. Unfortunately we have no control over delays that are due to Royal Mail. Please be patient if this is the case and keep tracking the item via the Royal Mail website.

    What do I do if I'm not happy with the prints that i've taken?

    There are very few handprints that we are unable to use, and most of the time we can clean up any smudges that are made during the print taking process. If you are unhappy with the prints that you've taken, then please send us a photo or scan of them anyway, along with a note explaining that you would like us to take a look at them for you. We can normally edit them and send a copy back to you to check before processing your order.

    If you would prefer to order a replacement kit to take another set of prints, then they are available to purchase via our website.

    News

    Last minute Christmas gifts

    Last minute Christmas gifts

    Christmas is just around the corner and if you’re panicking slightly, never fear. There is still time to order a gorgeous gift for your loved one - because who said last minute Christmas gifts couldn’t be beautiful and thoughtful! Here are a few gifts that are sure to delight. Just be sure to get your orders in by the 8th December for guaranteed delivery in time for Christmas. 

    Last minute Christmas gifts for the men in your life

    Whether it’s your brother, partner, uncle or father, there are a few gifts that cover all options. You can’t go wrong with a classic piece of jewellery or a set of cufflinks, when it comes to buying for the men in your life. And knowing how much we love personalised gifts - of course, we made both personalised too! 

    Personalised leather bracelet

    This mens personalised leather bracelet is a great gift. It’s perfect for all the men in your life and suitable for most ages. Not only is it absolutely gorgeous, it also comes in a choice of black or brown and in a range of sizes. It also has two areas for you to add an engraved message on the outside. And if you truly want to make it special, we’ve even given you the option to add a secret message on the inside too. Just make sure you order the right size, as this bracelet isn’t adjustable!

    Rectangular cufflink set

    Another option is this striking rectangular cufflink set. You can engrave up to three initials on these stainless steel cufflinks. They also come in a chrome plated presentation box - which can be engraved with a message of your choice.

    Last minute Christmas gifts for the women in your life

    When it comes to buying Christmas gifts for females, you really can’t go wrong with a classy piece of jewellery! And if you want to truly melt her heart or show how much you appreciate her, make it a personalised one too. 

    Personalised quote necklace

    This stainless steel disc necklace comes complete with a trace chain that can be adjusted to 16 and 18 inches. You have the opportunity to really get creative with the engraving here - opt for a beautiful quote, a heartfelt message, or simply a name and date that’s significant to you both. Oh, and did we mention, you can also add a gold charm to it?! You can choose from a star or a heart - most appropriate, don’t you think!

    Another great option is this personalised leather heart charm bracelet. Select from pink, pearl or turquoise lambskin leather, and have the sterling silver heart charm personalised on either or both sides.

    A beautiful keyring makes a perfect last minute Christmas gift choice

    As you know, we’re all about creating memories and our ‘More Than Words’ keyrings are a great choice for this. The mens keyring is a personalised chunky disc of stainless steel, attached to a stainless steel key ring. It’s available for both ‘daddy’ and ‘grandad’. 

    Meanwhile, the female option is a personalised chunky stainless steel heart. You can opt for a few variants of ‘mum’ and ‘gran’, and there’s also an ‘auntie’ option too.

    You have the opportunity to create a word cloud of special words - words that beautifully sum up the person in your life. There’s also space on the back of this chunky keyring to engrave a special message or add a name or date of significance. 

    Christmas may just be around the corner, but that doesn’t mean you can’t still opt for a beautiful and thoughtful gift. The gifts above are a perfect example of that - and they can all be delivered within a few days of ordering. We firmly believe that a personalised gift is one of the best gifts you can give - especially if you’re looking to create a memorable moment at Christmas. Don't forget to place your order by the 8th December.

    Your Christmas Gift Guide

    Your Christmas Gift Guide

    It isn’t always easy finding the right Christmas gift for family and friends. With so many gift options available out there, it can get a little overwhelming. However, we think you can’t go wrong with a beautiful piece of jewellery - especially if it’s personalised.

    So, if you’re in need of a little help, when it comes to coming up with gift ideas for your nearest and dearest, don’t fret! Here’s a few of our best-selling jewellery pieces to add to your gift basket.

    Men’s leather handprint bracelet

    This men’s leather handprint bracelet is one of our most popular products for men, and it’s easy to see why. Not only is it sourced from a UK supplier, it’s also a sturdy piece of jewellery. With it’s stainless steel clasp and gorgeous dark brown leather, it’s incredibly popular because it’s also highly customisable too.

    Whether you’re looking for the perfect gift for a dad, grandad, brother or good friend, this has customisable options for you. There’s the option to just have a short message engraved on it, as well as a child’s hand or footprint - making it ideal for the parents out there. And the beauty of this bracelet is you can have up to FOUR children on there, making it a good solution for grandads too! Oh, AND did I say, it’s also available in black or brown leather as well?

    Handprint necklace - one child

    A dainty sterling silver charm necklace is the perfect gift for mum or grandma. It’s a great way to keep your loved one close, no matter how far away you are. Comprising a sterling silver pendant and sterling silver trace chain - which is adjustable to sixteen and eighteen inches.

    Again, it’s one of our top selling products, because it’s so versatile. You can add one child’s name, footprint and/or handprint, as well as a short message on the back, if you wish. It’s also a great gift for an auntie or a sibling that has her own children, as well as being something that can celebrate one of your girlfriends becoming a mother too.

    Engraved handprint heart charm bead

    Charm bracelets are incredibly popular gifts for all females in the family. If you’re looking for a Christmas gift that’s a little different why not opt for this engraved handprint bead? It’s incredibly versatile and being compatible with most charm bracelets (including Pandora, Troll, Chamillia and Lovelinks), it’s available in silver, rose gold plating or yellow gold plating.

    And of course, we’ve made it customisable too! Opt for a hand or footprint on the front, with a name/date on the reverse, handprint on front and name/initials on the back,  or just name/initials on each side. It’s a perfect gift to celebrate a new birth, as well as something you can give to mum, grandma, or the other females in your life. And it looks stunning with our other charm beads too.

    Buying gifts isn’t always easy, but you really can’t go wrong with a personalised piece of jewellery. So why not take a look at the three options above and add them to your shopping basket? Your only problem then is deciding whether to keep it for yourself or gift wrap it for someone else! And keep an eye out for our promotions throughout November. There's 20% off all gifts from 27-30th November. Check it out here.

    Meaningful gifts to give to someone special this year

    Meaningful gifts to give to someone special this year

    Here at Bella and Bow, we love that every gift you buy can be a beautiful, inspiring and meaningful one. Whether you’re engraving a personal or secret text on a photo frame or adding a fingerprint or handprint to an item of jewellery, adding that little extra magic helps create a gift that will delight. Read more