How long will my order take?

For our standard delivery service:

Engraved 'More than words' Products - We aim to dispatch these personalised products within 10 working days of your order being placed.

Engraved 'Handprint' Products - We aim to dispatch these products within 10 working days of receiving your useable handprints.

Standard delivery service is sent via Royal Mail 1st Class Signed For
For our Express Service- We aim to dispatch 3 working days from receiving your usable prints/artwork and the order will be posted with Royal Mail Special Next Day Delivery by 1pm.

How do I take prints for my handprint/fingerprint order?

We are able to use any prints that you already have, which may have been taken with paint, ink or invisible ink. If you don't have any prints that you would like to use, then all of our handprint products offer you the option to order a FREE handprint taking kit when you place your order. These kits are really easy to use and less messy than using paint!

Once you've taken your prints you can send them to us via post (there is a freepost envelope included with your kit). We do recommend that you send your prints back via email though, as it is quicker and safer to do so, it also means you can keep the original prints as a keepsake. You can either scan your prints, or take a high resolution photo with your phone and send them to

How do I use prints that I already have?

We simply need a copy of the prints that you already have. You can either scan the prints or take a high resolution photo and email them to Alternatively, you can photocopy them and send them via post to our studio:

Bella & Bow Ltd, 3b The Common, Parbold, Lancashire, WN8 7DA.

Can I return/exchange my item or cancel an order?

Goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty. All other items can be returned if they are in their original packaging, please contact us within 7 days to arrange any returns. 

Please see here for our full returns ad cancellation policy.

    How do I upload prints that I already have?

    For our handprint products, you are able to upload a jpeg (photo) file with your order. Use the 'upload prints' facility when you pick your product options. If you have more than one image to send us, then please email them to, using your order number as a reference.

    My item has not arrived on time, what should I do?

    Once an order has been dispatched via Royal Mail you should receive a confirmation shipping email. Your order can be tracked here . If you are unable to receive your delivery, then the postman will usually put it thorough your door or leave a delivery card. If the item is not received by the confirmed date, please check with the local depot. Occasionally deliveries may be delayed during busy periods such as Christmas. Unfortunately we have no control over delays that are due to Royal Mail. Please be patient if this is the case and keep tracking the item via the Royal Mail website.

    What do I do if I'm not happy with the prints that i've taken?

    There are very few handprints that we are unable to use, and most of the time we can clean up any smudges that are made during the print taking process. If you are unhappy with the prints that you've taken, then please send us a photo or scan of them anyway, along with a note explaining that you would like us to take a look at them for you. We can normally edit them and send a copy back to you to check before processing your order.

    If you would prefer to order a replacement kit to take another set of prints, then they are available to purchase via our website.


    Elf on the shelf ideas

    Elf on the shelf ideas

    If you’re looking for elf on the shelf ideas, you’re not alone! It’s something many parents will be doing at this time of the year and ideas can run a little tend to run a little thin. 

    Carol Aebersold and her daughter Chanda Bell published their bestselling book ‘The Elf On The Shelf: A Christmas Tradition’ in 2005. It’s helped to create a lovely Christmas tradition where children get a little magic and parents get to exercise their creativity, humour and fun just a little.

    The basics of elf on the shelf

    It’s a great way to encourage children to behave themselves in the build-up to Christmas, as it starts anytime after the 24th of November and ends on the night before Christmas. Elf is said to be a scout from the North Pole, checking in on who’s been naughty and nice. The elf watches children day and night, returning each night to the North Pole to report on how naughty or nice they’ve been that day. He then takes up a new position to continue his watch.

    Elf on the shelf has two simple rules - children can’t touch it, or the elf will lose its magic (but this can be repaired with a short letter of apology to Santa and a sprinkle of vitamin-boosting cinnamon next to it before bedtime). The second rule is that the elf doesn’t speak or move whilst children are awake. 

    24 elf on the shelf ideas

    Are you looking for some inspiration for your elf this year? Check out these 24 elf on the shelf ideas.

    1. Eating treats in the kitchen

    2. Hiding in your child’s bedroom

    3. Taking a selfie

    4. On a swing (use a loo roll and some ribbon to create this)

    5. Create an indoor garden scene for your elf

    6. Hiding in the toilet roll stack

    7. Hiding in the cutlery drawer

    8. Hanging off a light or lamp

    9. Hiding in the Christmas tree or other Christmas decoration

    10. Sat on the bathroom windowsill

    11. Hiding in the cereal cupboard

    12. Hanging out with some other toys - lego, dolls, balls

    13. Create a scene for elf to enjoy - sunbathing, sledging, relaxing, reading

    14. Enjoying his favourite food - get creative with your child's favourite treats

    15. Elf is getting creative - word search, colouring, drawing pencils etc

    16. Putting elf to work - watering plants, next to cookie making ingredients etc

    17. Sat next to a special message for your child

    18. Playing safe - wearing a little mask, in quarantine, etc

    19. Climbing a window or wall

    20. Having a bath or spa day

    21. Wrapping presents

    22. Stuck in the blinds or curtains

    23. Reading a book or magazine

    24. Stealing sweets from the kitchen

    Additional ideas to check out for elf on the shelf

    There are so many great ideas to try out for your elf on the shelf. Check out these 43 ideas on the Good Housekeeping website. Country Living has a massive list of 75 funny ideas to choose from, whilst House Beautiful have 73 fun ones to get you started.

    Just remember, this isn’t just about creating daily fun on the build-up to Christmas; it’s also an excellent way to create memories. So make sure you’re taking lots of photos and sharing the elf on the shelf ideas you use - as they can help inspire many other parents too!


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