How long will my order take?

For our standard delivery service:

Engraved 'More than words' Products - We aim to dispatch these personalised products within 10 working days of your order being placed.

Engraved 'Handprint' Products - We aim to dispatch these products within 10 working days of receiving your useable handprints.

Standard delivery service is sent via Royal Mail 1st Class Signed For
For our Express Service- We aim to dispatch 3 working days from receiving your usable prints/artwork and the order will be posted with Royal Mail Special Next Day Delivery by 1pm.

How do I take prints for my handprint/fingerprint order?

We are able to use any prints that you already have, which may have been taken with paint, ink or invisible ink. If you don't have any prints that you would like to use, then all of our handprint products offer you the option to order a FREE handprint taking kit when you place your order. These kits are really easy to use and less messy than using paint!

Once you've taken your prints you can send them to us via post (there is a freepost envelope included with your kit). We do recommend that you send your prints back via email though, as it is quicker and safer to do so, it also means you can keep the original prints as a keepsake. You can either scan your prints, or take a high resolution photo with your phone and send them to studio@bellaandbow.co.uk.

How do I use prints that I already have?

We simply need a copy of the prints that you already have. You can either scan the prints or take a high resolution photo and email them to studio@bellaandbow.co.uk. Alternatively, you can photocopy them and send them via post to our studio:

Bella & Bow Ltd, 3b The Common, Parbold, Lancashire, WN8 7DA.

Can I return/exchange my item or cancel an order?

Goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty. All other items can be returned if they are in their original packaging, please contact us within 7 days to arrange any returns. 

Please see here for our full returns ad cancellation policy.

    How do I upload prints that I already have?

    For our handprint products, you are able to upload a jpeg (photo) file with your order. Use the 'upload prints' facility when you pick your product options. If you have more than one image to send us, then please email them to studio@bellaandbow.co.uk, using your order number as a reference.

    My item has not arrived on time, what should I do?

    Once an order has been dispatched via Royal Mail you should receive a confirmation shipping email. Your order can be tracked here http://www.royalmail.com/ . If you are unable to receive your delivery, then the postman will usually put it thorough your door or leave a delivery card. If the item is not received by the confirmed date, please check with the local depot. Occasionally deliveries may be delayed during busy periods such as Christmas. Unfortunately we have no control over delays that are due to Royal Mail. Please be patient if this is the case and keep tracking the item via the Royal Mail website.

    What do I do if I'm not happy with the prints that i've taken?

    There are very few handprints that we are unable to use, and most of the time we can clean up any smudges that are made during the print taking process. If you are unhappy with the prints that you've taken, then please send us a photo or scan of them anyway, along with a note explaining that you would like us to take a look at them for you. We can normally edit them and send a copy back to you to check before processing your order.

    If you would prefer to order a replacement kit to take another set of prints, then they are available to purchase via our website.

    News

    Father's Day Gift Ideas

    Father's Day Gift Ideas

    If you’re struggling with gift ideas for your dad this Father’s Day, you don’t need to worry. We’re here to help you out with our top four gift ideas for you. Each of these gift suggestions are personalised so that you can add your own special touches to them. They’re also chunky yet sentimental, making them the perfect masculine keepsakes any dad would be proud to wear or carry about throughout his day.

    And knowing how frantic it can get near any special event, they all come with expedited delivery. But why not place your order now and save yourself a little stress!

    Father’s Day Gift #1: Photo Engraved Dog Tags

    Who doesn’t love dog tags?! These mirror finished stainless steel tags come complete with a 24-inch stainless steel ball chain. You have two layout choices, too - you can opt for a photo and a few words on each side, or you can have a picture and a few words on one side and a longer message on the other.

    The dog tags come beautifully gift packaged too. So head on over and check them out here: https://www.bellaandbow.co.uk/collections/photo-engraved/products/photo-engraved-dog-tag-necklace.

    Father’s Day Gift #2: Children’s Drawing Keyring

    You can turn your child's work of art into a beautiful keyring for their dad. This stainless steel keyring has space on the front for a drawing, whilst you can show an engraved message on the back. The keyring itself has a lovely mirror finish and is dog tag shaped - so it would make a beautiful addition to the dog tag necklace above!

    The keyring comes beautifully gift packaged and also makes a perfect gift for grandad too. You can find all the information here: https://www.bellaandbow.co.uk/collections/childrens-drawings/products/childrens-drawing-keyring.

    Father’s Day Gift #3: Men’s Leather Handprint Bracelet

    This dark brown leather bracelet has lots of options for you. First up, you can choose from three different sizes - 20cm, 21cm, or 22cm. Next, you have a whopping six different engraving options, depending on how many child’s hand or footprints you want to show on there (you can fit up to four names on there). There’s plenty of room for engraving, as the clasp and closure can both be engraved. So head on over to the listing to check all the available options: https://www.bellaandbow.co.uk/collections/handprint-bracelets/products/engraved-clasp-leather-bracelet-brown?variant=36148507050151

    Oh, and if you prefer black leather - we have another listing for that here!

    Father’s Day Gift #4: Daddy & Me Keyring

     This beautiful mirror finish stainless steel keyring has space for daddy and little one’s handprints. You can also personalise it with a short message. And, as it’s double-sided, you can always opt for mummy and brother or sister’s handprints on the reverse side! So why not check it out and pick the option that most suits your needs: https://www.bellaandbow.co.uk/collections/handprint-keyrings/products/daddy-me-keyring 

    You don’t need to stress about finding the perfect Father’s Day gift this year. We’re sure one of the above four options are perfect for you, plus they’re all gift packaged and come with expedited delivery too. So why not check out the listings and get ordering now, so you can avoid any last-minute hassles.

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