How long will my order take?

For our standard delivery service:

Engraved 'More than words' Products - We aim to dispatch these personalised products within 5 working days of your order being placed.

Engraved 'Handprint' Products - We aim to dispatch these products within 5 working days of receiving your useable handprints.

Handmade Products - We aim to dispatch these products within 10 working days of receiving your order/useable handprints.

Standard delivery service is sent via Royal Mail Tracked 48

How do I take prints for my handprint/fingerprint order?

We are able to use any prints that you already have, which may have been taken with paint, ink or invisible ink. If you don't have any prints that you would like to use, then all of our handprint products offer you the option to order a FREE handprint taking kit when you place your order. These kits are really easy to use and less messy than using paint!

Once you've taken your prints you can send them to us via post (there is a freepost envelope included with your kit). We do recommend that you send your prints back via email though, as it is quicker and safer to do so, it also means you can keep the original prints as a keepsake. You can either scan your prints, or take a high resolution photo with your phone and send them to studio@bellaandbow.co.uk.

How do I use prints that I already have?

We simply need a copy of the prints that you already have. You can either scan the prints or take a high resolution photo and email them to studio@bellaandbow.co.uk. Alternatively, you can photocopy them and send them via post to our studio:

Bella & Bow Ltd, 3b The Common, Parbold, Lancashire, WN8 7DA.

Can I return/exchange my item or cancel an order?

Goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty. All other items can be returned if they are in their original packaging, please contact us within 7 days to arrange any returns. 

Please see here for our full returns ad cancellation policy.

    How do I upload prints that I already have?

    For our handprint products, you are able to upload a jpeg (photo) file with your order. Use the 'upload prints' facility when you pick your product options. If you have more than one image to send us, then please email them to studio@bellaandbow.co.uk, using your order number as a reference.

    My item has not arrived on time, what should I do?

    Once an order has been dispatched via Royal Mail you should receive a confirmation shipping email. Your order can be tracked here http://www.royalmail.com/ . If you are unable to receive your delivery, then the postman will usually put it thorough your door or leave a delivery card. If the item is not received by the confirmed date, please check with the local depot. Occasionally deliveries may be delayed during busy periods such as Christmas. Unfortunately we have no control over delays that are due to Royal Mail. Please be patient if this is the case and keep tracking the item via the Royal Mail website.

    What do I do if I'm not happy with the prints that i've taken?

    There are very few handprints that we are unable to use, and most of the time we can clean up any smudges that are made during the print taking process. If you are unhappy with the prints that you've taken, then please send us a photo or scan of them anyway, along with a note explaining that you would like us to take a look at them for you. We can normally edit them and send a copy back to you to check before processing your order.

    If you would prefer to order a replacement kit to take another set of prints, then they are available to purchase via our website.

    News

    Why mums deserve a little something extra special this Mothers Day

    Why mums deserve a little something extra special this Mothers Day

    The past 12 months or so have been tough for everybody. Covid and lockdown haven’t made it easy for us, with limited contact with the outside world and many people finding themselves needing to work from home. But with Mothers Day fast approaching, it’s the perfect time to give mum a little something special this year to thank her for her love and support - especially during this difficult period of time.

    Because in particular, mums deserve a little special something this year. Many are having to juggle their own workload, being a parent and having to learn how to be a home teacher. Homeschooling is essential at the moment, so mums all over the country are having to give themselves a crash course in home education, as well as a refresher course in time and stress management! 

    And let’s face it, your mum is probably doing it all with a smile on her face, so you can’t see how hard it really is. That's why we think it's a really great idea to buy mum something special, to thank her for all of her hard work. 

    Perfect Mothers Day treats for this year

    So on Sunday March 14th, why not give her one of these personalised, gorgeous gifts, to show how much you love and appreciate her!

    Sterling Silver Handprint Heart Charm Bead

    This gorgeous silver engraved Pandora style bead makes a perfect gift for mum. It’s compatible with most charm bracelets and has room for you to engrave a name or initial, as well as a hand or footprint. You can choose whether you want to engrave on both sides or not and you can also go in with your brother or sister, to share the cost - as it has room for two names/initials. Oh, and it’s also available in rose gold or yellow gold plating too, so will match whatever bracelet your mum already owns!

     

    Handprint Sterling Silver Charm Necklace

    A beautiful sterling silver charm on a dainty sterling silver trace chain that’s adjustable to 16” and 18”. The charm can be engraved on the front with either a name or a hand/footprint, whilst the back can be used to engrave a short message or date.

     

    Personalised Heart Mum Keyring

    So show your love and make your mum smile, every time she reaches for her keys, with this mirror finish, chunky, personalised heart keyring. The front has a word cloud of special words about mum, whilst the reverse side can be engraved with a special message, names or dates of your choice.

     

     

    It’s been a tough year for everyone, but I think mums, in particular, could do with having a little extra love and thanks. Mothers Day is the perfect time to express your gratitude and thanks for the homeschooling, love and support your mum has given you throughout this difficult year.

     

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