How long will my order take?

For our standard delivery service:

Engraved 'More than words' Products - We aim to dispatch these personalised products within 10 working days of your order being placed.

Engraved 'Handprint' Products - We aim to dispatch these products within 10 working days of receiving your useable handprints.

Standard delivery service is sent via Royal Mail 1st Class Signed For
For our Express Service- We aim to dispatch 3 working days from receiving your usable prints/artwork and the order will be posted with Royal Mail Special Next Day Delivery by 1pm.

How do I take prints for my handprint/fingerprint order?

We are able to use any prints that you already have, which may have been taken with paint, ink or invisible ink. If you don't have any prints that you would like to use, then all of our handprint products offer you the option to order a FREE handprint taking kit when you place your order. These kits are really easy to use and less messy than using paint!

Once you've taken your prints you can send them to us via post (there is a freepost envelope included with your kit). We do recommend that you send your prints back via email though, as it is quicker and safer to do so, it also means you can keep the original prints as a keepsake. You can either scan your prints, or take a high resolution photo with your phone and send them to studio@bellaandbow.co.uk.

How do I use prints that I already have?

We simply need a copy of the prints that you already have. You can either scan the prints or take a high resolution photo and email them to studio@bellaandbow.co.uk. Alternatively, you can photocopy them and send them via post to our studio:

Bella & Bow Ltd, 3b The Common, Parbold, Lancashire, WN8 7DA.

Can I return/exchange my item or cancel an order?

Goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty. All other items can be returned if they are in their original packaging, please contact us within 7 days to arrange any returns. 

Please see here for our full returns ad cancellation policy.

    How do I upload prints that I already have?

    For our handprint products, you are able to upload a jpeg (photo) file with your order. Use the 'upload prints' facility when you pick your product options. If you have more than one image to send us, then please email them to studio@bellaandbow.co.uk, using your order number as a reference.

    My item has not arrived on time, what should I do?

    Once an order has been dispatched via Royal Mail you should receive a confirmation shipping email. Your order can be tracked here http://www.royalmail.com/ . If you are unable to receive your delivery, then the postman will usually put it thorough your door or leave a delivery card. If the item is not received by the confirmed date, please check with the local depot. Occasionally deliveries may be delayed during busy periods such as Christmas. Unfortunately we have no control over delays that are due to Royal Mail. Please be patient if this is the case and keep tracking the item via the Royal Mail website.

    What do I do if I'm not happy with the prints that i've taken?

    There are very few handprints that we are unable to use, and most of the time we can clean up any smudges that are made during the print taking process. If you are unhappy with the prints that you've taken, then please send us a photo or scan of them anyway, along with a note explaining that you would like us to take a look at them for you. We can normally edit them and send a copy back to you to check before processing your order.

    If you would prefer to order a replacement kit to take another set of prints, then they are available to purchase via our website.

    News

    Wedding keepsake ideas

    Wedding keepsake ideas

    As any couple will tell you, your wedding day will go by so fast. It’s a day you’re going to remember long after it’s ended. But it’s also nice to have a wedding keepsake to mark the occasion. 

    Wedding keepsakes are things that help you hold onto those memories. It’s a gift that you can buy for yourself, can be gifted personally between bride and groom, or something a family member or guest gifts to them. So if you’re looking for some beautiful wedding keepsake ideas, check out the following options.

    Wedding keepsake ideas for the bride

    Jewellery makes for a great wedding keepsake. It’s not only discreet, but it’s also something that can be personalised with the happy couple’s initials, the date of their wedding and even their fingerprints. Here are a few popular options to choose from.

    Fingerprint charms make for a perfect keepsake

    This fingerprint heart charm bead comes in various options - silver, rose gold plating or yellow gold plating. Opting to have the groom's fingerprint on the front makes for a romantic gesture and ensures the couple are always close to each other. 

    Fingerprint necklace wedding keepsake

    The silver disc charm on this necklace has room on the front to house the groom's fingerprint in a beautiful heart detail. You can have a special few words engraved on the back or opt for names and the wedding date.

    Silver ball handprint bracelet with heart charm

    This silver ball handprint bracelet comes with a choice of charm; however, we think the heart charm would make for a charming wedding keepsake. It’s slightly different to the other keepsake jewellery pieces, as it enables you to capture both the bride and groom’s handprint on the front.

    Wedding keepsake ideas for the groom

    It isn’t always easy to select a wedding keepsake idea for the groom, but we think there are a few great suggestions here. Cufflinks make for a traditional choice, whilst the bracelet gives you a modern option and the keyring a practical one. So read on, as we’re sure there’s something available to suit all grooms!

    Cufflinks are a great keepsake for the groom

    Cufflinks make for a more traditional wedding keepsake idea. These oval stainless steel ones come with personalisation options. You can choose to have the bride's fingerprint on the front of one and a short message or date on the other. Both will also have the groom's initials on them too. They’re also presented in a chrome engravable presentation box - which is perfect for displaying a short congratulatory message.

    Leather fingerprint bracelet - a great wedding keepsake idea

    This men’s leather fingerprint bracelet comes with various options, making it perfect for a wedding keepsake. You can choose to have both the bride and groom's fingerprints on the clasp, along with their wedding date on the other half. There’s also space for a secret message inside the clasp too.

    Stainless steel oval fingerprint keyring

    This chunky stainless steel keyring has plenty of room on both sides. This means you can easily add a fingerprint and name on each side - perfect for the bride and groom. 

     

    Leave a comment