How long will my order take?

For our standard delivery service:

Engraved 'More than words' Products - We aim to dispatch these personalised products within 10 working days of your order being placed.

Engraved 'Handprint' Products - We aim to dispatch these products within 10 working days of receiving your useable handprints.

Standard delivery service is sent via Royal Mail 1st Class Signed For
For our Express Service- We aim to dispatch 3 working days from receiving your usable prints/artwork and the order will be posted with Royal Mail Special Next Day Delivery by 1pm.

How do I take prints for my handprint/fingerprint order?

We are able to use any prints that you already have, which may have been taken with paint, ink or invisible ink. If you don't have any prints that you would like to use, then all of our handprint products offer you the option to order a FREE handprint taking kit when you place your order. These kits are really easy to use and less messy than using paint!

Once you've taken your prints you can send them to us via post (there is a freepost envelope included with your kit). We do recommend that you send your prints back via email though, as it is quicker and safer to do so, it also means you can keep the original prints as a keepsake. You can either scan your prints, or take a high resolution photo with your phone and send them to

How do I use prints that I already have?

We simply need a copy of the prints that you already have. You can either scan the prints or take a high resolution photo and email them to Alternatively, you can photocopy them and send them via post to our studio:

Bella & Bow Ltd, 3b The Common, Parbold, Lancashire, WN8 7DA.

Can I return/exchange my item or cancel an order?

Goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty. All other items can be returned if they are in their original packaging, please contact us within 7 days to arrange any returns. 

Please see here for our full returns ad cancellation policy.

    How do I upload prints that I already have?

    For our handprint products, you are able to upload a jpeg (photo) file with your order. Use the 'upload prints' facility when you pick your product options. If you have more than one image to send us, then please email them to, using your order number as a reference.

    My item has not arrived on time, what should I do?

    Once an order has been dispatched via Royal Mail you should receive a confirmation shipping email. Your order can be tracked here . If you are unable to receive your delivery, then the postman will usually put it thorough your door or leave a delivery card. If the item is not received by the confirmed date, please check with the local depot. Occasionally deliveries may be delayed during busy periods such as Christmas. Unfortunately we have no control over delays that are due to Royal Mail. Please be patient if this is the case and keep tracking the item via the Royal Mail website.

    What do I do if I'm not happy with the prints that i've taken?

    There are very few handprints that we are unable to use, and most of the time we can clean up any smudges that are made during the print taking process. If you are unhappy with the prints that you've taken, then please send us a photo or scan of them anyway, along with a note explaining that you would like us to take a look at them for you. We can normally edit them and send a copy back to you to check before processing your order.

    If you would prefer to order a replacement kit to take another set of prints, then they are available to purchase via our website.


    Tips for travelling with children

    Tips for travelling with children

    1) Keep a box in the boot of your car with extra nappies, wipes, clothes and a towel in just in case. No matter how much you have in your changing bag sometimes it's never enough . Sarah at Boo, Roo and Togger Too 


    2) Take lots of drinks cartons (and a travel potty for toddler) they are easier for them to manage and less likely to spill, always take more than you think you will need in case of delays. Mandy, Big Family, Little Adventures 


    3) Travel at night or evening/early morning where possible. Means the kids should sleep a good portion of the journey! Kate, My Family Fever 

    Time your journey with naptimes so that they're more likely to sleep in the car. If they usually sleep at 11, leave at 10.30 to give them a bit of time to acclimatise. Dave, Dadventurer 


    4) Try to pre plan as much as possible. Playing it by ear isn't really an option when travelling with kids. Try to work out beforehand where and when your going to eat and take breaks etc. If flying research place to eat whilst there and if travelling by car looks for possible stopping points along the way, service stations, pubs etc. Takes one less stress away last thing you want when travelling is hungry little ones and you panicking trying to find a sign for somewhere to stop. Try and Stick to your normal meal and nap times as much as possible. Sarah, The Parenting Trials 


    Do your homework before you go, make sure the place is toddler friendly, if your going to a theme park check which rides they can go on etc. We took the baby in the buggy to the Tower of London once and it was totally not pram friendly haha. Vicky, Being Tilly's Mummy 


    5) If flying pay for the fast track security so your kids don't go crazy if there is a long queue. Plan activities for the flight, break it into 15 minute segments - scheduled with snacks, drawing, games, new toys, new book, iPad/music time etc. We find wearing our baby is easier than a taking a buggy in airports and abroad. Make sure their clothes are super accessible for airplane toilet nappy changes. Breastfeed on take off/landing for ears - if older give them drink or chewy sweets. Naomi, Nomipalony 


    6) Don't forget batteries! We went away with Aria when she was two months, it seemed that everything we took to entertain her had batteries and they all ran out while we were away! Leanne, A Slice of My Life Wales 


    Make sure you're fully charged! Love it or hate it, a fully loaded Ipad or tablet can totally safe the day and reduce a parents stress levels dramatically. Cat, Rock and Roll Pussycat 


    7) For longer journey go to the shops and get a pack of mini cars, wrap each one up individually and give them at regular intervals throughout your journey. (these kept our girls occupied every half hour for 2 days!) Jade, Mummies Waiting  


    Stickers and more stickers, baby wipes, nappy bags for all those dirty wipes / banana skins, soggy biscuits. Metal oven tray with magnetic letters and numbers (loads of fun!) Kay, Ickle Pickles Life and Travels


    8) Flying long haul - when at destination, wake baby/toddler no later than an hour after normal (local) wake time even if to means drastically reducing the amount they have slept. That way they will adjust to current timezone quicker to get over jet lag. Simon, Man Vs Pink


    9) We tend to buy some cheap baby clothing at charity shops and take carrier bags - if a mishap happens they can just go in the bin! Jessica, Babi A Fi 



    What are your top tips for travelling with the little ones? I would love to read your comments below x


    Aug 22, 2016

    Being a mom of 2 kids, I really want to know more such tips that could make the journey easier one as we usually travel a lot. It is very much important to have things that could entertain them to make sure everything is smooth.

    Lisa Rios
    Aug 22, 2016

    Great tips as my granddaughter gets older and we are starting to travel more with her.

    Claudette Esterine
    Aug 22, 2016

    Brilliant tips! We always traveling with my little man he is three year old and I’m really glad that he is able to travel now then before.

    Nicole Escat
    Aug 21, 2016

    Very good tips for having a great travel experience with the little ones in tow.

    Aug 21, 2016

    I’m so happy to see the travel at night one. I’ve been doing that for years!! Some people don’t agree, but I think it’s the best way to go.

    Aug 20, 2016

    These sound like great tips for travelling with little ones . I’ll be saving these for the future

    Aug 20, 2016

    Kids can be easily bored especially during long trips. It’s nice if you have entertainment prepared for them and snacks too! Awesome tips that you have here!

    Carol Cassara
    Aug 20, 2016

    When you have kids, it’s important to plan ahead and to make sure that they have all that they need to not get bored during the travel. Especially if you’re planning a long drive. I love the tips! I think traveling at night or early in the morning is perfect.

    Elizabeth O.
    Aug 20, 2016

    Even though my kids are past toddler stage, we keep wet wipes on hand. Someone always seems to need one or two.

    Aug 19, 2016

    When we travel with the grandkids, their mom always packs them an activity pack in their backpacks. They way they have something to do on the plane when they are taking a break from playing video games.

    Alli Smith

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