How long will my order take?

For our standard delivery service:

Engraved 'More than words' Products - We aim to dispatch these personalised products within 10 working days of your order being placed.

Engraved 'Handprint' Products - We aim to dispatch these products within 10 working days of receiving your useable handprints.

Standard delivery service is sent via Royal Mail 1st Class Signed For
For our Express Service- We aim to dispatch 3 working days from receiving your usable prints/artwork and the order will be posted with Royal Mail Special Next Day Delivery by 1pm.

How do I take prints for my handprint/fingerprint order?

We are able to use any prints that you already have, which may have been taken with paint, ink or invisible ink. If you don't have any prints that you would like to use, then all of our handprint products offer you the option to order a FREE handprint taking kit when you place your order. These kits are really easy to use and less messy than using paint!

Once you've taken your prints you can send them to us via post (there is a freepost envelope included with your kit). We do recommend that you send your prints back via email though, as it is quicker and safer to do so, it also means you can keep the original prints as a keepsake. You can either scan your prints, or take a high resolution photo with your phone and send them to

How do I use prints that I already have?

We simply need a copy of the prints that you already have. You can either scan the prints or take a high resolution photo and email them to Alternatively, you can photocopy them and send them via post to our studio:

Bella & Bow Ltd, 3b The Common, Parbold, Lancashire, WN8 7DA.

Can I return/exchange my item or cancel an order?

Goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty. All other items can be returned if they are in their original packaging, please contact us within 7 days to arrange any returns. 

Please see here for our full returns ad cancellation policy.

    How do I upload prints that I already have?

    For our handprint products, you are able to upload a jpeg (photo) file with your order. Use the 'upload prints' facility when you pick your product options. If you have more than one image to send us, then please email them to, using your order number as a reference.

    My item has not arrived on time, what should I do?

    Once an order has been dispatched via Royal Mail you should receive a confirmation shipping email. Your order can be tracked here . If you are unable to receive your delivery, then the postman will usually put it thorough your door or leave a delivery card. If the item is not received by the confirmed date, please check with the local depot. Occasionally deliveries may be delayed during busy periods such as Christmas. Unfortunately we have no control over delays that are due to Royal Mail. Please be patient if this is the case and keep tracking the item via the Royal Mail website.

    What do I do if I'm not happy with the prints that i've taken?

    There are very few handprints that we are unable to use, and most of the time we can clean up any smudges that are made during the print taking process. If you are unhappy with the prints that you've taken, then please send us a photo or scan of them anyway, along with a note explaining that you would like us to take a look at them for you. We can normally edit them and send a copy back to you to check before processing your order.

    If you would prefer to order a replacement kit to take another set of prints, then they are available to purchase via our website.


    Tips for keeping kids entertained in the summer holidays

    Tips for keeping kids entertained in the summer holidays

    Summer is the perfect time to make memories with your children. The (mostly!) nice weather enables them to blow off steam and enjoy the summer. But if you don’t have a plan to keep the kids entertained in the summer holidays, they’ll end up bored and you’ll be a totally frazzled parent! 


    So if you’re wondering how an earth you can be organised enough to keep kids and parents happy over the summer period, here’s what you need to know.


    Plan out a schedule for activities 


    If you want to keep the kids entertained, you’ll need to be organised, you need a plan. You don’t have to plan every minute of every day but opt to pencil in a few activities throughout the week. Children like to get involved if it involves planning things for them so why not look to include them in your planning session? They could help come up with ideas and create a colourful schedule to pin on the fridge, so everyone knows what’s planned.


    Opt for theme days to keep the kids entertained


    Theme days can work really well. They add a nice dynamic and also help minimise preparation, as you can batch similar activities together - such as Water Wednesday or Music Monday.


    Have a backup plan for rainy days 


    It always pays to have a backup plan in place, especially with the unreliability of the British weather! So have a few activities on standby for if the weather turns. It could be a specific indoor activity or you could have a treasure chest of toys and games that only come out when you’re stuck indoors.


    It’s ok to include a little screen time!


    Just because the weather’s nice, doesn’t always mean children want to spend all their time outside. If you want to keep the kids entertained in the summer holidays, it doesn’t hurt to include a little screen time. They can use this time as a chillout space or quiet time, if you need a chillout time for yourself.


    If in doubt, keep the kids entertained with a simple scavenger hunt 


    The great thing about a scavenger hunt is it doesn’t matter where you are or what the weather is doing! You can use things already in your garden (a flower bud or a leaf with a hole in) or hide things around a room or the house (such as a soft toy, a button etc). And even if you’re out and about, you can create an alphabet scavenger hunt, to keep the children entertained. You’ll just need to get a little creative with X, Y and Z!


    Summer is the perfect time to make memories with your children. The nice weather means they can blow off steam and enjoy the weather. But if you want to make it easier on yourself, use the tips above to get a little organised.


    Not only will it help ensure you can keep the kids entertained in the summer holidays, but it also means you can enjoy yourself and relax a little more, knowing it’s all organised ahead of time. And if you’re looking for a few ideas to help entertain the children, check out this post on how to make family summer memories.

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