How long will my order take?

For our standard delivery service:

Engraved 'More than words' Products - We aim to dispatch these personalised products within 10 working days of your order being placed.

Engraved 'Handprint' Products - We aim to dispatch these products within 10 working days of receiving your useable handprints.

Standard delivery service is sent via Royal Mail 1st Class Signed For
For our Express Service- We aim to dispatch 3 working days from receiving your usable prints/artwork and the order will be posted with Royal Mail Special Next Day Delivery by 1pm.

How do I take prints for my handprint/fingerprint order?

We are able to use any prints that you already have, which may have been taken with paint, ink or invisible ink. If you don't have any prints that you would like to use, then all of our handprint products offer you the option to order a FREE handprint taking kit when you place your order. These kits are really easy to use and less messy than using paint!

Once you've taken your prints you can send them to us via post (there is a freepost envelope included with your kit). We do recommend that you send your prints back via email though, as it is quicker and safer to do so, it also means you can keep the original prints as a keepsake. You can either scan your prints, or take a high resolution photo with your phone and send them to

How do I use prints that I already have?

We simply need a copy of the prints that you already have. You can either scan the prints or take a high resolution photo and email them to Alternatively, you can photocopy them and send them via post to our studio:

Bella & Bow Ltd, 3b The Common, Parbold, Lancashire, WN8 7DA.

Can I return/exchange my item or cancel an order?

Goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty. All other items can be returned if they are in their original packaging, please contact us within 7 days to arrange any returns. 

Please see here for our full returns ad cancellation policy.

    How do I upload prints that I already have?

    For our handprint products, you are able to upload a jpeg (photo) file with your order. Use the 'upload prints' facility when you pick your product options. If you have more than one image to send us, then please email them to, using your order number as a reference.

    My item has not arrived on time, what should I do?

    Once an order has been dispatched via Royal Mail you should receive a confirmation shipping email. Your order can be tracked here . If you are unable to receive your delivery, then the postman will usually put it thorough your door or leave a delivery card. If the item is not received by the confirmed date, please check with the local depot. Occasionally deliveries may be delayed during busy periods such as Christmas. Unfortunately we have no control over delays that are due to Royal Mail. Please be patient if this is the case and keep tracking the item via the Royal Mail website.

    What do I do if I'm not happy with the prints that i've taken?

    There are very few handprints that we are unable to use, and most of the time we can clean up any smudges that are made during the print taking process. If you are unhappy with the prints that you've taken, then please send us a photo or scan of them anyway, along with a note explaining that you would like us to take a look at them for you. We can normally edit them and send a copy back to you to check before processing your order.

    If you would prefer to order a replacement kit to take another set of prints, then they are available to purchase via our website.


    Make Family Summer Memories

    Make Family Summer Memories

    The summer holidays are upon us and we’re all on countdown to September when the children all go back to school. 

    Never, ever will we complain about the summer holidays again!! 

    As much as I’m looking forward to the start of term I'll be sad to see them off again. I often ask myself “how can I make the most of this time with them?”. This quote always resonates and hits me when I see it!! 

    So I thought I would pull a few ideas together on how to make the best memories over the summer. 

    1. Make a family memory book. If you’ve not managed to create a lockdown time capsule then how about creating a family memory book from this time. You could pull your favourite pictures and memories from the past few months so you can look back with joy.
    2. Go camping. The weather looks set to stay nice over the holidays and the campsites are open again, so pack up your tent (and everything but the kitchen sink if you’re like me) and head off to a campsite. You might even be lucky enough to see Comet Neowise and the Perseid Meteor Shower
    3. Head to the beach. This is something we’ve longed to do since the start of lockdown. Obviously as long as it’s not as crazy as it was in Bournemouth that week then we’ll be packing our bucket and spade ready for a fun filled day at the seaside.
    4. Make art together. Get the craft materials out in the garden and create a masterpiece together. You could enter our latest prize draw to win a keyring with your child’s design on it too. 
    5. Watch a sunrise and sunset together. There’s something beautiful and romantic about watching the sun rise and set in the sky. Take some time to do this to add to their memory bank. 

    It’s all well and good making memories but remember to also take some time for you too. I saw this on Facebook the other day and thought there was some great advice in here.

    Let us know what you’ll be doing over the summer in the comments below...

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