How long will my order take?

For our standard delivery service:

Engraved 'More than words' Products - We aim to dispatch these personalised products within 10 working days of your order being placed.

Engraved 'Handprint' Products - We aim to dispatch these products within 10 working days of receiving your useable handprints.

Standard delivery service is sent via Royal Mail 1st Class Signed For
For our Express Service- We aim to dispatch 3 working days from receiving your usable prints/artwork and the order will be posted with Royal Mail Special Next Day Delivery by 1pm.

How do I take prints for my handprint/fingerprint order?

We are able to use any prints that you already have, which may have been taken with paint, ink or invisible ink. If you don't have any prints that you would like to use, then all of our handprint products offer you the option to order a FREE handprint taking kit when you place your order. These kits are really easy to use and less messy than using paint!

Once you've taken your prints you can send them to us via post (there is a freepost envelope included with your kit). We do recommend that you send your prints back via email though, as it is quicker and safer to do so, it also means you can keep the original prints as a keepsake. You can either scan your prints, or take a high resolution photo with your phone and send them to studio@bellaandbow.co.uk.

How do I use prints that I already have?

We simply need a copy of the prints that you already have. You can either scan the prints or take a high resolution photo and email them to studio@bellaandbow.co.uk. Alternatively, you can photocopy them and send them via post to our studio:

Bella & Bow Ltd, 3b The Common, Parbold, Lancashire, WN8 7DA.

Can I return/exchange my item or cancel an order?

Goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty. All other items can be returned if they are in their original packaging, please contact us within 7 days to arrange any returns. 

Please see here for our full returns ad cancellation policy.

    How do I upload prints that I already have?

    For our handprint products, you are able to upload a jpeg (photo) file with your order. Use the 'upload prints' facility when you pick your product options. If you have more than one image to send us, then please email them to studio@bellaandbow.co.uk, using your order number as a reference.

    My item has not arrived on time, what should I do?

    Once an order has been dispatched via Royal Mail you should receive a confirmation shipping email. Your order can be tracked here http://www.royalmail.com/ . If you are unable to receive your delivery, then the postman will usually put it thorough your door or leave a delivery card. If the item is not received by the confirmed date, please check with the local depot. Occasionally deliveries may be delayed during busy periods such as Christmas. Unfortunately we have no control over delays that are due to Royal Mail. Please be patient if this is the case and keep tracking the item via the Royal Mail website.

    What do I do if I'm not happy with the prints that i've taken?

    There are very few handprints that we are unable to use, and most of the time we can clean up any smudges that are made during the print taking process. If you are unhappy with the prints that you've taken, then please send us a photo or scan of them anyway, along with a note explaining that you would like us to take a look at them for you. We can normally edit them and send a copy back to you to check before processing your order.

    If you would prefer to order a replacement kit to take another set of prints, then they are available to purchase via our website.

    News

    The Book of Everyone Wise Words Review

    The Book of Everyone Wise Words Review

    For Christmas one of the mini Bella & Bow team members was gifted a book of Wise Words from The Book of Everyone. We are huge fans of The Book of Everyone here and have mentioned them before in one of our Christmas gift guides.

     

    the book of everyone review

     

    The book was easy to create, after putting the recipients name and who it is from on the front cover you are taken inside the book. Your can customise the book throughout, editing quotes that are already in and putting your own wise words in.

     

    wise words review

     

    When the book arrived I was very impressed with the quality and appearance of the book. It isn't something that is going to fall apart easily and will definitely withstand children flicking through it on a regular basis.

     

    the book of everyone wise words review

     

    I thought the book was brilliant and very thought provoking.

    Some wise words had to be explained but Destiny understood most.

    I loved the way the book made her proud to be herself.

    Her Daddy and I spent a lovely hour reading and chatting about the book this morning and would love to do another book for our son Jacob but at 6 years old maybe in a couple of years.

     

    the book of everyone wise words review

     

    We all had a favourite Wise Word...

    Mine

    'Good thoughts about happy things will make you shine'

     

    Daddy

    'You can't have it all. Where would you put it?'

     

    A few words from Destiny

    'I thought it was AMAZING, thank you sooo sooo much The Book of Everyone.

    My favourite two wise words as I couldn't choose one,

    'Don't eat yellow snow'

    and

    'The best way to destroy an enemy is to make friends'

     

    the book of everyone wise words review

    5 comments

    Jan 18, 2017

    looks like a really good book. Would be lovely if it also came in a design that was suitable for teenagers as sometimes its nice to remind them of things

    Candace
    Jan 17, 2017

    Looks like a lovely book, ideal for those difficult tween and teenage years

    Kara
    Jan 17, 2017

    I love the look of this! Would be fantastic as a gift!

    Lianne
    Jan 17, 2017

    Sounds like there are plenty of wise word in this book. I did giggle at the “Do not eat yellow snow” one x

    Kirsty Hijacked By Twins
    Jan 17, 2017

    That’s such a good gift idea. My mums birthday is coming up and she would love something like this.

    Naomi

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