How long will my order take?

For our standard delivery service:

Engraved 'More than words' Products - We aim to dispatch these personalised products within 10 working days of your order being placed.

Engraved 'Handprint' Products - We aim to dispatch these products within 10 working days of receiving your useable handprints.

Standard delivery service is sent via Royal Mail 1st Class Signed For
For our Express Service- We aim to dispatch 3 working days from receiving your usable prints/artwork and the order will be posted with Royal Mail Special Next Day Delivery by 1pm.

How do I take prints for my handprint/fingerprint order?

We are able to use any prints that you already have, which may have been taken with paint, ink or invisible ink. If you don't have any prints that you would like to use, then all of our handprint products offer you the option to order a FREE handprint taking kit when you place your order. These kits are really easy to use and less messy than using paint!

Once you've taken your prints you can send them to us via post (there is a freepost envelope included with your kit). We do recommend that you send your prints back via email though, as it is quicker and safer to do so, it also means you can keep the original prints as a keepsake. You can either scan your prints, or take a high resolution photo with your phone and send them to

How do I use prints that I already have?

We simply need a copy of the prints that you already have. You can either scan the prints or take a high resolution photo and email them to Alternatively, you can photocopy them and send them via post to our studio:

Bella & Bow Ltd, 3b The Common, Parbold, Lancashire, WN8 7DA.

Can I return/exchange my item or cancel an order?

Goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty. All other items can be returned if they are in their original packaging, please contact us within 7 days to arrange any returns. 

Please see here for our full returns ad cancellation policy.

    How do I upload prints that I already have?

    For our handprint products, you are able to upload a jpeg (photo) file with your order. Use the 'upload prints' facility when you pick your product options. If you have more than one image to send us, then please email them to, using your order number as a reference.

    My item has not arrived on time, what should I do?

    Once an order has been dispatched via Royal Mail you should receive a confirmation shipping email. Your order can be tracked here . If you are unable to receive your delivery, then the postman will usually put it thorough your door or leave a delivery card. If the item is not received by the confirmed date, please check with the local depot. Occasionally deliveries may be delayed during busy periods such as Christmas. Unfortunately we have no control over delays that are due to Royal Mail. Please be patient if this is the case and keep tracking the item via the Royal Mail website.

    What do I do if I'm not happy with the prints that i've taken?

    There are very few handprints that we are unable to use, and most of the time we can clean up any smudges that are made during the print taking process. If you are unhappy with the prints that you've taken, then please send us a photo or scan of them anyway, along with a note explaining that you would like us to take a look at them for you. We can normally edit them and send a copy back to you to check before processing your order.

    If you would prefer to order a replacement kit to take another set of prints, then they are available to purchase via our website.


    The biggest parenting failures

    The biggest parenting failures

    As parents, we’ve all had one of those moments in our life. You know, when you feel like your big parenting failures make you a contender for the worst parent in the world. Because there is no rulebook or manual to help us out and sometimes, it does feel like we’re failing - big time!

    You’re not alone, when it comes to parenting failures

    But it can be comforting to know we’re not alone - all parents have moments where they feel like they’re letting down the side and setting a bad parenting example. It’s part and parcel of this parenting role.

    And when we’re close to meltdown, as our beautiful toddler is throwing a massive temper tantrum on the floor and we just want to lay down next to them and join in, we can choose to do just that - or share that thought or ‘failure’ with others.


    Because when we share those moments with other parents, we’re showing our support and showing that, no matter where in the world you live, there’s a parent somewhere that is feeling a whole lot worse than you are right now.

    So with that all being said, it’s time to share some classic parenting moments that will showcase how clueless we can all be at times!

    Big parenting failures we can all sympathise (and cringe) at!

    This Cafe Mom blog post has some classic examples on it. Who hasn’t accidentally dropped their kid at some point or decided that a DIY haircut really can’t be that difficult on a baby or toddler? It’s experiences like these that make parents of older children cringe at the memory - but also remember that, with hindsight, it wasn’t that big a deal in the long run.

    And over on the Good Housekeeping website we’re reminded that it can be too early in a child’s development, to take them through a carwash. Or the first time you take your baby to the beach, sit them down - and they promptly do a faceplant in the sand.

    Whilst this blog on Bored Panda has some classic parenting failures on there. Yes, there isn’t a parent out there who hasn’t fallen asleep whilst trying to get their child to drop off. As Kourtney Kardashian helpfully reminds us, doors of any kind can be the start of a real parenting guilt trip - especially when it’s the car door variety. And of course, we may find shoes an essential part of our outdoor wear - it IS difficult to remember to put them on our little ones, before we leave home!

    You’re not a bad parent - you’re just learning how to be a better one

    Parenting isn’t always easy and at the time some of these classic failures happen, you will feel like the worst parent ever. But in time, you will laugh at the mistakes you make. Ok, maybe not right away, but give it some time and you will, honest!

    So lighten up on yourself, because you’re doing the best job you can. Remember to celebrate the wins, no matter how big or small and learn to laugh at the so-called failures - because parenting is supposed to be a joy, not a drama.

    Oh, and if you come up with a genius parenting hack during a so-called parenting failure - celebrate that too! For example, it’s not everyday that you have to use an adult pair of pants and a sanitary

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