How long will my order take?

For our standard delivery service:

Engraved 'More than words' Products - We aim to dispatch these personalised products within 10 working days of your order being placed.

Engraved 'Handprint' Products - We aim to dispatch these products within 10 working days of receiving your useable handprints.

Standard delivery service is sent via Royal Mail 1st Class Signed For
For our Express Service- We aim to dispatch 3 working days from receiving your usable prints/artwork and the order will be posted with Royal Mail Special Next Day Delivery by 1pm.

How do I take prints for my handprint/fingerprint order?

We are able to use any prints that you already have, which may have been taken with paint, ink or invisible ink. If you don't have any prints that you would like to use, then all of our handprint products offer you the option to order a FREE handprint taking kit when you place your order. These kits are really easy to use and less messy than using paint!

Once you've taken your prints you can send them to us via post (there is a freepost envelope included with your kit). We do recommend that you send your prints back via email though, as it is quicker and safer to do so, it also means you can keep the original prints as a keepsake. You can either scan your prints, or take a high resolution photo with your phone and send them to

How do I use prints that I already have?

We simply need a copy of the prints that you already have. You can either scan the prints or take a high resolution photo and email them to Alternatively, you can photocopy them and send them via post to our studio:

Bella & Bow Ltd, 3b The Common, Parbold, Lancashire, WN8 7DA.

Can I return/exchange my item or cancel an order?

Goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty. All other items can be returned if they are in their original packaging, please contact us within 7 days to arrange any returns. 

Please see here for our full returns ad cancellation policy.

    How do I upload prints that I already have?

    For our handprint products, you are able to upload a jpeg (photo) file with your order. Use the 'upload prints' facility when you pick your product options. If you have more than one image to send us, then please email them to, using your order number as a reference.

    My item has not arrived on time, what should I do?

    Once an order has been dispatched via Royal Mail you should receive a confirmation shipping email. Your order can be tracked here . If you are unable to receive your delivery, then the postman will usually put it thorough your door or leave a delivery card. If the item is not received by the confirmed date, please check with the local depot. Occasionally deliveries may be delayed during busy periods such as Christmas. Unfortunately we have no control over delays that are due to Royal Mail. Please be patient if this is the case and keep tracking the item via the Royal Mail website.

    What do I do if I'm not happy with the prints that i've taken?

    There are very few handprints that we are unable to use, and most of the time we can clean up any smudges that are made during the print taking process. If you are unhappy with the prints that you've taken, then please send us a photo or scan of them anyway, along with a note explaining that you would like us to take a look at them for you. We can normally edit them and send a copy back to you to check before processing your order.

    If you would prefer to order a replacement kit to take another set of prints, then they are available to purchase via our website.


    Reflections on a tough year

    Reflections on a tough year

    There’s no denying, this year has been a really tough one for many of us. Having a break from the stringent lockdown rules over the Christmas period has given us all a chance to have a little breathing space - something that’s essential for the mental health of so many people. It’s the perfect chance to reflect back on a tough year and plan ahead for the next, hopefully more positive one. 

    Reflect back on your favourite moments on this tough year

    And as you look back, reflect on those favourite moments you had during 2020. No matter what’s going around us, you can still focus on making the world around you a little better. For us, that means focusing on creating cherished memories and sharing precious moments with our families. It’s about making each day a positive experience for everyone we come into contact with. 

    Yes, COVID has made that all a little difficult - but that’s why it’s so important to focus on the positive. Take a few moments to think and reflect back on your favourite moments of 2020. Put the bad memories away. Talk about what lifted you up this year and find those moments that made you laugh or smile.

    Remember what makes this time of year special

    Because that’s what this time of year is all about. It’s about celebrating what you have achieved, being grateful for what you have, and planning ahead for a positive and bright future. It’s a special time of year, where people traditionally come together - whether that’s in person, chatting on the phone or video calling loved ones - to celebrate. 

    And this year we can all do with a little celebration and love. As we reflect back on what has been a tough year for many, remember those cherished moments of happiness and joy.

    Here at Bella and Bow we’re all about creating cherished memories and for those to happen, you can be in any situation, place or with or without other people around you. You create those memories and moments so they keep you warm and smiling - they keep you moving forward - regardless of what’s going on in the world around us.

    Reflections and new plans for the future

    Talking of moving forward, don’t spend all of your time reflecting back! Yes, it’s been a tough year, but spend some time over the Christmas period planning ahead too.

    It’s a great time of year to turn those reflections into future actions - don’t wait for New Years eve! With so many of us having extra time at home, many hobbies were started and plans made during lockdown. So what can you do to implement and improve on those things? What plans can you make, to give yourself something more positive to look forward to next year?

    There’s no doubt that this year has been a tough one. So look after yourself, your loved ones and your mental health. During this Christmas period create some memories and positive moments to cherish. Spread a little joy and happiness and share a little more love and positivity. And on that note, we want to do our bit - by sending you lots of love and wishing you all a merry Christmas and happy new 2021.

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