How long will my order take?

For our standard delivery service:

Engraved 'More than words' Products - We aim to dispatch these personalised products within 10 working days of your order being placed.

Engraved 'Handprint' Products - We aim to dispatch these products within 10 working days of receiving your useable handprints.

Standard delivery service is sent via Royal Mail 1st Class Signed For
For our Express Service- We aim to dispatch 3 working days from receiving your usable prints/artwork and the order will be posted with Royal Mail Special Next Day Delivery by 1pm.

How do I take prints for my handprint/fingerprint order?

We are able to use any prints that you already have, which may have been taken with paint, ink or invisible ink. If you don't have any prints that you would like to use, then all of our handprint products offer you the option to order a FREE handprint taking kit when you place your order. These kits are really easy to use and less messy than using paint!

Once you've taken your prints you can send them to us via post (there is a freepost envelope included with your kit). We do recommend that you send your prints back via email though, as it is quicker and safer to do so, it also means you can keep the original prints as a keepsake. You can either scan your prints, or take a high resolution photo with your phone and send them to studio@bellaandbow.co.uk.

How do I use prints that I already have?

We simply need a copy of the prints that you already have. You can either scan the prints or take a high resolution photo and email them to studio@bellaandbow.co.uk. Alternatively, you can photocopy them and send them via post to our studio:

Bella & Bow Ltd, 3b The Common, Parbold, Lancashire, WN8 7DA.

Can I return/exchange my item or cancel an order?

Goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty. All other items can be returned if they are in their original packaging, please contact us within 7 days to arrange any returns. 

Please see here for our full returns ad cancellation policy.

    How do I upload prints that I already have?

    For our handprint products, you are able to upload a jpeg (photo) file with your order. Use the 'upload prints' facility when you pick your product options. If you have more than one image to send us, then please email them to studio@bellaandbow.co.uk, using your order number as a reference.

    My item has not arrived on time, what should I do?

    Once an order has been dispatched via Royal Mail you should receive a confirmation shipping email. Your order can be tracked here http://www.royalmail.com/ . If you are unable to receive your delivery, then the postman will usually put it thorough your door or leave a delivery card. If the item is not received by the confirmed date, please check with the local depot. Occasionally deliveries may be delayed during busy periods such as Christmas. Unfortunately we have no control over delays that are due to Royal Mail. Please be patient if this is the case and keep tracking the item via the Royal Mail website.

    What do I do if I'm not happy with the prints that i've taken?

    There are very few handprints that we are unable to use, and most of the time we can clean up any smudges that are made during the print taking process. If you are unhappy with the prints that you've taken, then please send us a photo or scan of them anyway, along with a note explaining that you would like us to take a look at them for you. We can normally edit them and send a copy back to you to check before processing your order.

    If you would prefer to order a replacement kit to take another set of prints, then they are available to purchase via our website.

    News

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    Popular memorial keepsakes

    Popular memorial keepsakes

    Sep 09, 2021

    If you’re looking for a way to remember a loved one, memorial keepsake jewellery is a good choice. Memorial keepsakes give you a tangible way to commemorate the person and the memories you have of them in a way that keeps them close to you at all times.

    Personalised memorial keepsakes

    Many memorial keepsakes give you the option to add a photo or image, along with an inscription. But it isn’t always easy to find the right words for an inscription. After all, what can you say to remember the life of someone you no longer have? 

    It’s a difficult thing to decide, especially when you’re grieving the loss of someone close, but some of the more popular inscriptions would be:

    1. Always in our hearts

    2. Gone but not forgotten

    3. Out of sight but never out of mind

    Popular memorial keepsakes

    It’s not easy knowing what would make a suitable memorial keepsake. However, if you’re looking for something personalised to help honour a relative or friend who has passed, it helps to know what others have chosen for such an occasion. 

    Fingerprint beads and bracelets

    Our fingerprint gift range is one of the top-selling choices and has some good options within it. Take our Fingerprint Heart or Star Charm Beads. Both come in a choice of three colour options - silver, rose gold plating or yellow gold plating. You can also choose to have a name, date or initials engraved on the back too. You can mix and match them with other charm beads for an exceptional collection of keepsakes. 

    If you’re looking for a sterling silver bracelet, you’ll love this Silver Ball Fingerprint Bracelet. It comes in a choice of sizes and has room for a fingerprint on the front. You can also have the back engraved with a message or opt for a second fingerprint if you’d prefer. Whilst our Leather Fingerprint Bracelet makes for an ideal choice for men. It comes in either black or brown leather and has room for several fingerprints and a couple of messages, names or dates.

    Necklaces and dog tags

    If necklaces are more your thing, we have a few different choices for you here too. Both our Heart Fingerprint Necklace and Disc Fingerprint Necklace both have room for a fingerprint on the front and message, name or date on the back. They’re made from highly polished sterling silver and come with an adjustable (16 or 18”) chain.

    Dog tags are another popular choice, as they have a little more room for engraving. Our Fingerprint Dog Tag Necklace comes with a couple of options - you can choose one or two names, a fingerprint and name on each side, or a fingerprint and name on the front, with a short message, name or date on the back. It’s supplied with a 24” stainless steel ball chain.

    When it comes to buying memorial keepsakes, there are a lot of available options to choose from. We have a range of quality stainless steel pieces to suit your preferences, from jewellery to keyrings. Our most popular memorial keepsakes are listed above. But if you’d like to explore them all, you can find our entire fingerprint range here.

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