How long will my order take?

For our standard delivery service:

Engraved 'More than words' Products - We aim to dispatch these personalised products within 10 working days of your order being placed.

Engraved 'Handprint' Products - We aim to dispatch these products within 10 working days of receiving your useable handprints.

Standard delivery service is sent via Royal Mail 1st Class Signed For
For our Express Service- We aim to dispatch 3 working days from receiving your usable prints/artwork and the order will be posted with Royal Mail Special Next Day Delivery by 1pm.

How do I take prints for my handprint/fingerprint order?

We are able to use any prints that you already have, which may have been taken with paint, ink or invisible ink. If you don't have any prints that you would like to use, then all of our handprint products offer you the option to order a FREE handprint taking kit when you place your order. These kits are really easy to use and less messy than using paint!

Once you've taken your prints you can send them to us via post (there is a freepost envelope included with your kit). We do recommend that you send your prints back via email though, as it is quicker and safer to do so, it also means you can keep the original prints as a keepsake. You can either scan your prints, or take a high resolution photo with your phone and send them to studio@bellaandbow.co.uk.

How do I use prints that I already have?

We simply need a copy of the prints that you already have. You can either scan the prints or take a high resolution photo and email them to studio@bellaandbow.co.uk. Alternatively, you can photocopy them and send them via post to our studio:

Bella & Bow Ltd, 3b The Common, Parbold, Lancashire, WN8 7DA.

Can I return/exchange my item or cancel an order?

Goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty. All other items can be returned if they are in their original packaging, please contact us within 7 days to arrange any returns. 

Please see here for our full returns ad cancellation policy.

    How do I upload prints that I already have?

    For our handprint products, you are able to upload a jpeg (photo) file with your order. Use the 'upload prints' facility when you pick your product options. If you have more than one image to send us, then please email them to studio@bellaandbow.co.uk, using your order number as a reference.

    My item has not arrived on time, what should I do?

    Once an order has been dispatched via Royal Mail you should receive a confirmation shipping email. Your order can be tracked here http://www.royalmail.com/ . If you are unable to receive your delivery, then the postman will usually put it thorough your door or leave a delivery card. If the item is not received by the confirmed date, please check with the local depot. Occasionally deliveries may be delayed during busy periods such as Christmas. Unfortunately we have no control over delays that are due to Royal Mail. Please be patient if this is the case and keep tracking the item via the Royal Mail website.

    What do I do if I'm not happy with the prints that i've taken?

    There are very few handprints that we are unable to use, and most of the time we can clean up any smudges that are made during the print taking process. If you are unhappy with the prints that you've taken, then please send us a photo or scan of them anyway, along with a note explaining that you would like us to take a look at them for you. We can normally edit them and send a copy back to you to check before processing your order.

    If you would prefer to order a replacement kit to take another set of prints, then they are available to purchase via our website.

    News

    Home / News / Personalised says...
    Personalised says it best - as these bestsellers demonstrate!

    Personalised says it best - as these bestsellers demonstrate!

    Jan 15, 2021

    When you buy a gift for a loved one, we believe you want something that’s more than just a gift. You want something that sparks a positive memory every time the recipient looks at it. And you want to give them a gift that shows how much you know, care and love them.

    So it's little wonder then that our bestsellers are all personalised gifts! A personalised gift doesn't have to cost a fortune, but it shows you’ve put a lot of thought, effort and emotion into the gift-buying experience. It shows you’ve bought something that means something to both you and the person receiving it.

    Our top 5 bestsellers

    So if you’re looking for a little gift inspiration, here is a brief breakdown of our current top bestsellers.

    #1: Handprint Necklace - One Child

    First up we have our sterling silver engraved handprint charm necklace. This necklace is a beautiful way of feeling close to your little one when you can't be with them. Suitable for engraving on the front and rear, this necklace leaves room to have a combination of hand or footprint, name, date or short message engraved on it. It also comes supplied with a sterling silver trace chain which is adjustable to 16 and 18 inches and beautiful gift packaging.

    #2: Handprint Heart Charm Bead

    This Pandora style handprint heart charm bead makes a perfect gift for those who have just had a baby or for mums generally! Available in silver, rose gold plating, or yellow gold plating, this beautiful charm bead can be personalised with a handprint, footprint, names, dates or a few special words. The choice is yours!

    #3: Photo Engraved Dog Tag Necklace

    This gorgeous, mirror-finished stainless steel dog tag is supplied with a 24-inch gold chain necklace and is beautifully gift packaged. It makes for a lovely personalised gift for somebody special, as you can engrave a most treasured photo on the front (and back too, if you wish!),  along with a short message, date, or names on the reverse. 

    #4: Personalised men's leather bracelet

    This handsome, braided, soft leather bracelet has a mirror finish stainless steel clasp which is perfect for engraving and personalising. You can use a combination of special words, quotes, names, or dates on either side of the clasp. If you want you can also add a secret message on the inside of the clasp too. This bracelet is available in three sizes, and offers a choice of black or brown leather. However, it’s not adjustable, so make sure you order the right size!

    #5: Children's drawing keyring

    The children’s drawing keyring gift is not only gorgeous, but it's also a beautiful way of turning your child's artwork into a great keepsake gift. You can have the drawing engraved on the front and then use the reverse for a special short message of your choice. Supplied in unique luxury gift packaging, this would make a perfect gift for parents and grandparents alike.

    When you buy a gift for somebody you want it to be special and, in our opinion, that means a personalised gift. So if you're looking for gift inspiration, why not check out the above 5 bestsellers and get something that is not only beautiful and personalised but also something the recipient can treasure for years to come. 

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