How long will my order take?

For our standard delivery service:

Engraved 'More than words' Products - We aim to dispatch these personalised products within 10 working days of your order being placed.

Engraved 'Handprint' Products - We aim to dispatch these products within 10 working days of receiving your useable handprints.

Standard delivery service is sent via Royal Mail 1st Class Signed For
For our Express Service- We aim to dispatch 3 working days from receiving your usable prints/artwork and the order will be posted with Royal Mail Special Next Day Delivery by 1pm.

How do I take prints for my handprint/fingerprint order?

We are able to use any prints that you already have, which may have been taken with paint, ink or invisible ink. If you don't have any prints that you would like to use, then all of our handprint products offer you the option to order a FREE handprint taking kit when you place your order. These kits are really easy to use and less messy than using paint!

Once you've taken your prints you can send them to us via post (there is a freepost envelope included with your kit). We do recommend that you send your prints back via email though, as it is quicker and safer to do so, it also means you can keep the original prints as a keepsake. You can either scan your prints, or take a high resolution photo with your phone and send them to

How do I use prints that I already have?

We simply need a copy of the prints that you already have. You can either scan the prints or take a high resolution photo and email them to Alternatively, you can photocopy them and send them via post to our studio:

Bella & Bow Ltd, 3b The Common, Parbold, Lancashire, WN8 7DA.

Can I return/exchange my item or cancel an order?

Goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty. All other items can be returned if they are in their original packaging, please contact us within 7 days to arrange any returns. 

Please see here for our full returns ad cancellation policy.

    How do I upload prints that I already have?

    For our handprint products, you are able to upload a jpeg (photo) file with your order. Use the 'upload prints' facility when you pick your product options. If you have more than one image to send us, then please email them to, using your order number as a reference.

    My item has not arrived on time, what should I do?

    Once an order has been dispatched via Royal Mail you should receive a confirmation shipping email. Your order can be tracked here . If you are unable to receive your delivery, then the postman will usually put it thorough your door or leave a delivery card. If the item is not received by the confirmed date, please check with the local depot. Occasionally deliveries may be delayed during busy periods such as Christmas. Unfortunately we have no control over delays that are due to Royal Mail. Please be patient if this is the case and keep tracking the item via the Royal Mail website.

    What do I do if I'm not happy with the prints that i've taken?

    There are very few handprints that we are unable to use, and most of the time we can clean up any smudges that are made during the print taking process. If you are unhappy with the prints that you've taken, then please send us a photo or scan of them anyway, along with a note explaining that you would like us to take a look at them for you. We can normally edit them and send a copy back to you to check before processing your order.

    If you would prefer to order a replacement kit to take another set of prints, then they are available to purchase via our website.


    Meaningful gifts to give to someone special this year

    Meaningful gifts to give to someone special this year

    This year has been one full of ups and downs, hasn’t it! We may not have been able to spend as much time with our loved ones as we would like to, but we can still show them how much we care. Especially as it's looking less likely that we won't get to see them at Christmas. So if you’re looking to help inspire and delight your loved ones this year, meaningful gifts are the answer.

    What makes for a meaningful gift?

    A meaningful gift is something that helps you feel seen and understood. It reminds you that you’re loved and cherished. Because we all know, gift buying isn’t always easy, and not all gifts do make us feel that way. (Just think about all the mugs, socks and smellies sets that get bought at Christmas!).

    But it’s amazing how a well-thought-out gift can really make you feel special. It doesn’t just make you feel special when you receive it; it makes you feel special every time you look at it, touch it or wear it. That’s why personalised gifts often mean more - they show you thought about the other person, and you took the time to plan a gift that meant something to them.

    Price isn’t something that dictates a great gift.

    \Price and size don’t often come into it (unless you’re looking for something small enough to post). It’s the thought that goes into a gift that makes it great. When you give someone a gift that means something to them, you’re building, growing and deepening a connection with them. You’re showing you care and are thinking of them, even when you’re not with them.

    And at the moment, that’s such an important thing to remind our loved ones. This year hasn’t all been sunshine and flowers. There have been long periods of lockdown and isolation, and we must show each of our friends, family and loved ones that we’re there for them. We may not be able to be there in person physically, but we’re there with our thoughts, heart and soul.

    And that’s why meaningful gifts mean so much to the giver and the recipient.

    Meaningful gifts your loved ones can treasure

    Here at Bella and Bow, we love that every gift you buy can be a beautiful, inspiring and meaningful one. Whether you’re engraving a personal or secret text on a photo frame or adding a fingerprint or handprint to an item of jewellery, adding that little extra magic helps create a gift that will delight. And it will also capture your most special memories, thoughts and feelings so that you can share them with others.

    And it’s that magic that turns a gift into something really special.

    We’re always on the lookout to make our keepsakes and gifts that little bit extra special. That’s why we’re running a 20% off all handprint gifts this weekend. It’s running from the 13th-16th Nov, making it the perfect time to purchase meaningful gifts for that someone special in your life - so check out our personalised gifts, here.

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