How long will my order take?

For our standard delivery service:

Engraved 'More than words' Products - We aim to dispatch these personalised products within 10 working days of your order being placed.

Engraved 'Handprint' Products - We aim to dispatch these products within 10 working days of receiving your useable handprints.

Standard delivery service is sent via Royal Mail 1st Class Signed For
For our Express Service- We aim to dispatch 3 working days from receiving your usable prints/artwork and the order will be posted with Royal Mail Special Next Day Delivery by 1pm.

How do I take prints for my handprint/fingerprint order?

We are able to use any prints that you already have, which may have been taken with paint, ink or invisible ink. If you don't have any prints that you would like to use, then all of our handprint products offer you the option to order a FREE handprint taking kit when you place your order. These kits are really easy to use and less messy than using paint!

Once you've taken your prints you can send them to us via post (there is a freepost envelope included with your kit). We do recommend that you send your prints back via email though, as it is quicker and safer to do so, it also means you can keep the original prints as a keepsake. You can either scan your prints, or take a high resolution photo with your phone and send them to

How do I use prints that I already have?

We simply need a copy of the prints that you already have. You can either scan the prints or take a high resolution photo and email them to Alternatively, you can photocopy them and send them via post to our studio:

Bella & Bow Ltd, 3b The Common, Parbold, Lancashire, WN8 7DA.

Can I return/exchange my item or cancel an order?

Goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty. All other items can be returned if they are in their original packaging, please contact us within 7 days to arrange any returns. 

Please see here for our full returns ad cancellation policy.

    How do I upload prints that I already have?

    For our handprint products, you are able to upload a jpeg (photo) file with your order. Use the 'upload prints' facility when you pick your product options. If you have more than one image to send us, then please email them to, using your order number as a reference.

    My item has not arrived on time, what should I do?

    Once an order has been dispatched via Royal Mail you should receive a confirmation shipping email. Your order can be tracked here . If you are unable to receive your delivery, then the postman will usually put it thorough your door or leave a delivery card. If the item is not received by the confirmed date, please check with the local depot. Occasionally deliveries may be delayed during busy periods such as Christmas. Unfortunately we have no control over delays that are due to Royal Mail. Please be patient if this is the case and keep tracking the item via the Royal Mail website.

    What do I do if I'm not happy with the prints that i've taken?

    There are very few handprints that we are unable to use, and most of the time we can clean up any smudges that are made during the print taking process. If you are unhappy with the prints that you've taken, then please send us a photo or scan of them anyway, along with a note explaining that you would like us to take a look at them for you. We can normally edit them and send a copy back to you to check before processing your order.

    If you would prefer to order a replacement kit to take another set of prints, then they are available to purchase via our website.


    Ideas for helping children afraid of the dark

    Ideas for helping children afraid of the dark

    It's time for bed, what should be a time where you settle down together and read stories before tucking the little ones in for the night. Once the little ones reach their toddler years though and their imaginations run away with themselves it can be a scary time where they don't want to be left alone in the dark. These are some ideas that may help them feel safe and secure in their rooms x


    fairy lights


    Have fairy lights on in their room


    Use glow in the dark star stickers on their ceiling


    Talk to them before bed time and ask them to discuss any worries, use a worry jar or worry doll under their pillow


    Give them a torch, it may not get used but could support them to feel safer knowing they can put it on when needed. They could choose their own and pick one with their favourite character on or favourite colour.


    star light


    Have a CD player on with soothing music or stories being told.


    Have an empty water sprayer with a label on e.g. 'monster spray' to spray the room and ward off baddies


    Give them a pet goldfish in their room so they are not alone




    What do you do to settle the little ones at night?x



    Thank you Adventures of a Mum and My Model Mummy for your photos x


    Sep 21, 2016

    These are great tips. I think my children are a bit young for a goldfish, but this might come in handy when they are older

    Zena Goldman
    Sep 21, 2016

    Some great suggestions here, I’m soon to get the nursery ready for my first baby so will bare some of these in mind!

    Sep 16, 2016

    My daughter had a friend a stuffed ostrich that slept on her pillow , this way she thought she was not alone. Also used to have one of those plug in night lights.

    Nayna Kanabar
    Sep 16, 2016

    We have fairy lights and night lights that glow. I am sure they would love a fish but not sure I’d trust one in their bedroom

    Kara Guppy
    Sep 16, 2016

    Thanks for sharing the ideas and they are very helpful. Being mother of two kids I can well understand. Will sure try them.


    Leave a comment