How long will my order take?

For our standard delivery service:

Engraved 'More than words' Products - We aim to dispatch these personalised products within 10 working days of your order being placed.

Engraved 'Handprint' Products - We aim to dispatch these products within 10 working days of receiving your useable handprints.

Standard delivery service is sent via Royal Mail 1st Class Signed For
For our Express Service- We aim to dispatch 3 working days from receiving your usable prints/artwork and the order will be posted with Royal Mail Special Next Day Delivery by 1pm.

How do I take prints for my handprint/fingerprint order?

We are able to use any prints that you already have, which may have been taken with paint, ink or invisible ink. If you don't have any prints that you would like to use, then all of our handprint products offer you the option to order a FREE handprint taking kit when you place your order. These kits are really easy to use and less messy than using paint!

Once you've taken your prints you can send them to us via post (there is a freepost envelope included with your kit). We do recommend that you send your prints back via email though, as it is quicker and safer to do so, it also means you can keep the original prints as a keepsake. You can either scan your prints, or take a high resolution photo with your phone and send them to

How do I use prints that I already have?

We simply need a copy of the prints that you already have. You can either scan the prints or take a high resolution photo and email them to Alternatively, you can photocopy them and send them via post to our studio:

Bella & Bow Ltd, 3b The Common, Parbold, Lancashire, WN8 7DA.

Can I return/exchange my item or cancel an order?

Goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty. All other items can be returned if they are in their original packaging, please contact us within 7 days to arrange any returns. 

Please see here for our full returns ad cancellation policy.

    How do I upload prints that I already have?

    For our handprint products, you are able to upload a jpeg (photo) file with your order. Use the 'upload prints' facility when you pick your product options. If you have more than one image to send us, then please email them to, using your order number as a reference.

    My item has not arrived on time, what should I do?

    Once an order has been dispatched via Royal Mail you should receive a confirmation shipping email. Your order can be tracked here . If you are unable to receive your delivery, then the postman will usually put it thorough your door or leave a delivery card. If the item is not received by the confirmed date, please check with the local depot. Occasionally deliveries may be delayed during busy periods such as Christmas. Unfortunately we have no control over delays that are due to Royal Mail. Please be patient if this is the case and keep tracking the item via the Royal Mail website.

    What do I do if I'm not happy with the prints that i've taken?

    There are very few handprints that we are unable to use, and most of the time we can clean up any smudges that are made during the print taking process. If you are unhappy with the prints that you've taken, then please send us a photo or scan of them anyway, along with a note explaining that you would like us to take a look at them for you. We can normally edit them and send a copy back to you to check before processing your order.

    If you would prefer to order a replacement kit to take another set of prints, then they are available to purchase via our website.


    Getting to know...Greta

    Getting to know...Greta

    What is your middle name? Margaret


    What was favourite subject at school? Art


    What is your favourite drink? Wine, I'm loving the Summer Berries by Echo Falls at the moment


    What is your favourite song? Little Blue by Beautiful South, hope that doesn't make me sound old!


    What is your favourite food? Chinese, sweet and sour chicken


    What is the last thing you bought? Cake, we have a bakery treat every Friday


    Favourite book? Gone Girl, if you haven't read it, you should definitely give it a go. It is better if you haven't watched the film already.


    Favourite Colour? Blue


    Do you have any pets? Cat Evie, Dog Gizmo


    Favourite Perfume? Marc Jacobs-Daisy


    Are you married? No, I live with my partner


    Have you ever been out of the country? Yes


    Do you speak any other languages? No


    How many siblings do you have? Two, an older sister and younger brother


    How many children do you have? Two, a son and daughter


    Favourite Film? Pretty Woman


    Sep 12, 2016

    Its great to get to know the person behind the blog. I’m a big fan of chinese food too!

    Sep 12, 2016

    I love Gone Girl the film was a let down though. Have you read I Let You go? That is an awesome book x

    Sep 12, 2016

    I’m one of those who watched Gone Girl before they read the book!!

    Rosie Corriette
    Sep 10, 2016

    I always wanted to call a pet Gizmo – nice to find out some more about you

    Kara Guppy
    Sep 10, 2016

    I also love Summer Berries by Echo Falls but I like it over ice x

    Sep 10, 2016

    Pretty Woman is one of my favourite films too.

    Erica Price
    Sep 09, 2016

    Good to get to know you! I also really enjoyed Gone Girl (book and film) and we also have a treat on Fridays (which is today – hurrah!)

    Sarah Ebner

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