How long will my order take?

For our standard delivery service:

Engraved 'More than words' Products - We aim to dispatch these personalised products within 10 working days of your order being placed.

Engraved 'Handprint' Products - We aim to dispatch these products within 10 working days of receiving your useable handprints.

Standard delivery service is sent via Royal Mail 1st Class Signed For
For our Express Service- We aim to dispatch 3 working days from receiving your usable prints/artwork and the order will be posted with Royal Mail Special Next Day Delivery by 1pm.

How do I take prints for my handprint/fingerprint order?

We are able to use any prints that you already have, which may have been taken with paint, ink or invisible ink. If you don't have any prints that you would like to use, then all of our handprint products offer you the option to order a FREE handprint taking kit when you place your order. These kits are really easy to use and less messy than using paint!

Once you've taken your prints you can send them to us via post (there is a freepost envelope included with your kit). We do recommend that you send your prints back via email though, as it is quicker and safer to do so, it also means you can keep the original prints as a keepsake. You can either scan your prints, or take a high resolution photo with your phone and send them to

How do I use prints that I already have?

We simply need a copy of the prints that you already have. You can either scan the prints or take a high resolution photo and email them to Alternatively, you can photocopy them and send them via post to our studio:

Bella & Bow Ltd, 3b The Common, Parbold, Lancashire, WN8 7DA.

Can I return/exchange my item or cancel an order?

Goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty. All other items can be returned if they are in their original packaging, please contact us within 7 days to arrange any returns. 

Please see here for our full returns ad cancellation policy.

    How do I upload prints that I already have?

    For our handprint products, you are able to upload a jpeg (photo) file with your order. Use the 'upload prints' facility when you pick your product options. If you have more than one image to send us, then please email them to, using your order number as a reference.

    My item has not arrived on time, what should I do?

    Once an order has been dispatched via Royal Mail you should receive a confirmation shipping email. Your order can be tracked here . If you are unable to receive your delivery, then the postman will usually put it thorough your door or leave a delivery card. If the item is not received by the confirmed date, please check with the local depot. Occasionally deliveries may be delayed during busy periods such as Christmas. Unfortunately we have no control over delays that are due to Royal Mail. Please be patient if this is the case and keep tracking the item via the Royal Mail website.

    What do I do if I'm not happy with the prints that i've taken?

    There are very few handprints that we are unable to use, and most of the time we can clean up any smudges that are made during the print taking process. If you are unhappy with the prints that you've taken, then please send us a photo or scan of them anyway, along with a note explaining that you would like us to take a look at them for you. We can normally edit them and send a copy back to you to check before processing your order.

    If you would prefer to order a replacement kit to take another set of prints, then they are available to purchase via our website.


    Hello Little Hettie

    Hello Little Hettie

    It’s been a very busy few months at Bella & Bow, and we have some lovely news to share, with the addition of a new team member! Born just a few weeks ago, our sweet little Heather (or Hettie as she is known to us), is a true blessing. After a difficult few years, our little rainbow arrived, and although she has a few challenges ahead of her, we think she’s just perfect.


    She arrived weighing in at 7lb 3oz, which was a bit of a shock to me as I was expecting another tiny one (William was born weighing just 4lb 15oz). Our lives are forever changed in the most amazing way, I can’t believe how it’s possible that you can love someone this much when you’ve only just met them.


    After our first little boy being such a trial as a baby (premature, silent reflux & allergies), we had our fingers crossed for a chilled out one this time round, and she hasn’t disappointed. I think it’s definitely easier second time around, as it’s not such a shock when you realise just how much work it is looking after a newborn. Having said that, she is a very happy little one who seems to love her sleep…obviously takes after her father!


    Having a business that means you spend most days looking at baby names, apparently leads to much confusion when it comes to naming your own little one! We really struggled to decide on a name (there were a few interesting suggestions), and she was known as Baby for quite a while after she was born! We are totally in love with her name though, and i’m glad we waited to make a decision.


    To celebrate the addition to our family, and also the fact that i’m finally getting back into the swing of working, we will be having a giveaway, and some great launch offers for new products over the next few weeks. We are also donating 20% of profits from September to Kicks Count, our wonderful partner charity…thanks so much for your support. To receive exclusive and priority offers, make sure you sign up to our mailing list here.

    Fiona x


    Sep 25, 2016

    Oh wow how exciting and what a beautiful name – love it.

    Laura x

    Sep 20, 2016

    Oh wow so so cute, those tiny little feet x


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