How long will my order take?

For our standard delivery service:

Engraved 'More than words' Products - We aim to dispatch these personalised products within 10 working days of your order being placed.

Engraved 'Handprint' Products - We aim to dispatch these products within 10 working days of receiving your useable handprints.

Standard delivery service is sent via Royal Mail 1st Class Signed For
For our Express Service- We aim to dispatch 3 working days from receiving your usable prints/artwork and the order will be posted with Royal Mail Special Next Day Delivery by 1pm.

How do I take prints for my handprint/fingerprint order?

We are able to use any prints that you already have, which may have been taken with paint, ink or invisible ink. If you don't have any prints that you would like to use, then all of our handprint products offer you the option to order a FREE handprint taking kit when you place your order. These kits are really easy to use and less messy than using paint!

Once you've taken your prints you can send them to us via post (there is a freepost envelope included with your kit). We do recommend that you send your prints back via email though, as it is quicker and safer to do so, it also means you can keep the original prints as a keepsake. You can either scan your prints, or take a high resolution photo with your phone and send them to

How do I use prints that I already have?

We simply need a copy of the prints that you already have. You can either scan the prints or take a high resolution photo and email them to Alternatively, you can photocopy them and send them via post to our studio:

Bella & Bow Ltd, 3b The Common, Parbold, Lancashire, WN8 7DA.

Can I return/exchange my item or cancel an order?

Goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty. All other items can be returned if they are in their original packaging, please contact us within 7 days to arrange any returns. 

Please see here for our full returns ad cancellation policy.

    How do I upload prints that I already have?

    For our handprint products, you are able to upload a jpeg (photo) file with your order. Use the 'upload prints' facility when you pick your product options. If you have more than one image to send us, then please email them to, using your order number as a reference.

    My item has not arrived on time, what should I do?

    Once an order has been dispatched via Royal Mail you should receive a confirmation shipping email. Your order can be tracked here . If you are unable to receive your delivery, then the postman will usually put it thorough your door or leave a delivery card. If the item is not received by the confirmed date, please check with the local depot. Occasionally deliveries may be delayed during busy periods such as Christmas. Unfortunately we have no control over delays that are due to Royal Mail. Please be patient if this is the case and keep tracking the item via the Royal Mail website.

    What do I do if I'm not happy with the prints that i've taken?

    There are very few handprints that we are unable to use, and most of the time we can clean up any smudges that are made during the print taking process. If you are unhappy with the prints that you've taken, then please send us a photo or scan of them anyway, along with a note explaining that you would like us to take a look at them for you. We can normally edit them and send a copy back to you to check before processing your order.

    If you would prefer to order a replacement kit to take another set of prints, then they are available to purchase via our website.


    How to get the best prints for a memorial keepsake

    How to get the best prints for a memorial keepsake

    Memorial keepsake jewellery is a lovely, personalised way to remember someone who has passed away. You can keep the person close to your heart, and having their fingerprint engraved on a piece makes it truly personal and unique to them.

    But if you’ve been wondering how to capture their fingerprint and make fingerprint jewellery, you’re not alone. Here’s a quick breakdown of what you need to know.

    Fingerprints vary as you age

    To create fingerprint jewellery, you need a good, clear fingerprint. In part, this is influenced by the age of the person. The individual ridges of a fingerprint are fainter in an older adult, so their fingerprints tend to be fainter too. Scars and wrinkles will often show up more as well. 

    Infant and toddler fingerprints are yet to fully form, so the ridges and features are less defined. This is because their fingerprints are very compact. This is why it’s often better to use an entire foot or handprint.

    Young adults and adults both have distinct fingerprint patterns. This gives you a clear set of distinct ridges - which creates a really clear fingerprint. Some adults will also have more distinct scars and ‘life lines’ showing due to the age and usage of their hands.

    How to get fingerprints for a memorial keepsake

    You may already have their fingerprints somewhere. You could try to take a fingerprint from an item in their home, such as a silver photo frame or a piece of jewellery. But bear in mind that you need a clear print; otherwise, it’s challenging to engrave it onto a memorial keepsake. So here are a few other ways to collect the fingerprint you need.

    People who have passed away

    Speak to the funeral home, as they may already have fingerprints on file. Most will take them as a means of identification. They can also take fingerprints for you if the funeral or cremation has yet to take place.

    For babies

    Hospitals also keep records of fingerprints for newborn babies, so check with the hospital where the baby was born. The entire foot or handprint is often taken, as it's a much better means of identification. It’s also worth checking if the parents have any hand or footprints you can use, as many newborns are sent home with a print-out of them.

    Military personnel who are either missing or killed in action

    For anyone who worked in the military, get in touch with their military office. Service personnel records will usually have a copy of their fingerprints on record, as they’re taken at the time of registration.

    If you’re looking for a personalised way to remember someone who has passed away, a memorial keepsake is a lovely idea. There are lots of options available, and if you opt for a piece of jewellery, it’s a great way to always keep the person who passed close to you at all times. Just follow the options above to help you collect that clear fingerprint you’ll need.

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