How long will my order take?

For our standard delivery service:

Engraved 'More than words' Products - We aim to dispatch these personalised products within 10 working days of your order being placed.

Engraved 'Handprint' Products - We aim to dispatch these products within 10 working days of receiving your useable handprints.

Standard delivery service is sent via Royal Mail 1st Class Signed For
For our Express Service- We aim to dispatch 3 working days from receiving your usable prints/artwork and the order will be posted with Royal Mail Special Next Day Delivery by 1pm.

How do I take prints for my handprint/fingerprint order?

We are able to use any prints that you already have, which may have been taken with paint, ink or invisible ink. If you don't have any prints that you would like to use, then all of our handprint products offer you the option to order a FREE handprint taking kit when you place your order. These kits are really easy to use and less messy than using paint!

Once you've taken your prints you can send them to us via post (there is a freepost envelope included with your kit). We do recommend that you send your prints back via email though, as it is quicker and safer to do so, it also means you can keep the original prints as a keepsake. You can either scan your prints, or take a high resolution photo with your phone and send them to studio@bellaandbow.co.uk.

How do I use prints that I already have?

We simply need a copy of the prints that you already have. You can either scan the prints or take a high resolution photo and email them to studio@bellaandbow.co.uk. Alternatively, you can photocopy them and send them via post to our studio:

Bella & Bow Ltd, 3b The Common, Parbold, Lancashire, WN8 7DA.

Can I return/exchange my item or cancel an order?

Goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty. All other items can be returned if they are in their original packaging, please contact us within 7 days to arrange any returns. 

Please see here for our full returns ad cancellation policy.

    How do I upload prints that I already have?

    For our handprint products, you are able to upload a jpeg (photo) file with your order. Use the 'upload prints' facility when you pick your product options. If you have more than one image to send us, then please email them to studio@bellaandbow.co.uk, using your order number as a reference.

    My item has not arrived on time, what should I do?

    Once an order has been dispatched via Royal Mail you should receive a confirmation shipping email. Your order can be tracked here http://www.royalmail.com/ . If you are unable to receive your delivery, then the postman will usually put it thorough your door or leave a delivery card. If the item is not received by the confirmed date, please check with the local depot. Occasionally deliveries may be delayed during busy periods such as Christmas. Unfortunately we have no control over delays that are due to Royal Mail. Please be patient if this is the case and keep tracking the item via the Royal Mail website.

    What do I do if I'm not happy with the prints that i've taken?

    There are very few handprints that we are unable to use, and most of the time we can clean up any smudges that are made during the print taking process. If you are unhappy with the prints that you've taken, then please send us a photo or scan of them anyway, along with a note explaining that you would like us to take a look at them for you. We can normally edit them and send a copy back to you to check before processing your order.

    If you would prefer to order a replacement kit to take another set of prints, then they are available to purchase via our website.

    News

    Home / News / Fun Family...
    Fun Family Days Out After Lockdown

    Fun Family Days Out After Lockdown

    Jun 29, 2020

    Now that we’re slowly coming out of lockdown and are able to venture out a bit further away from home we thought we’d compile a list of the places that are starting to reopen their doors so the you can enjoy a fun family day out.


    We all need a change of scenery after months of climbing the walls. Thank goodness we’ve had such lovely weather. It will typically rain now that we’re allowed out again now though won’t it? 


    Obviously still maintain social distancing and follow the guidelines of the places you visit but go and have fun!! 


  • National Trust
    •

    Many National Trust places are starting to reopen their doors again. It’s worth checking out their website or downloading their app to see what’s open. You may also need to book in advance for some places so that numbers of visitors can be managed. National Trust memberships are also low cost for families costing as little as £10.50 per month. 


    Image: The National Trust


  • Merlin Parks
    •

    Thrill seekers will be pleased to know that the Merlin Attractions in England will be reopening from the 4th July. Merlin paused all Merlin Passes during the lockdown and has extended all passes so that no one misses out. If you don’t have a pass, they have a sale on right now and many of the attractions have slashed their prices. 


    The attractions that are set to reopen are Alton Towers, Thorpe Park, LEGOLAND Windsor, Warwick Castle and Chessington World of Adventures Resort. The Blackpool Tower, SEA LIFE Centres and Madame Tussaud’s will also re-open in line with the latest Government guidelines.


    You will need to book in advance as they are limiting the number of people in the parks for obvious reasons. 


    Check out their website for more information.


    Image: Merlin Entertainments



  • Zoos and Wildlife Parks

    • Our treasured zoos and wildlife parks were one of the first attractions to reopen. If you have one local to you, go and show your support. Many are at risk of closing down after being closed for so long. Their income obviously comes from ticket sales. They have had no income over the past 3 months but have still had to feed and tent to  the animals. It costs an astonishing £465,000 per month to look after all the animals and plants at Chester Zoo!! 


    A visit to the zoo is one of our family favourite days out and it’s educational too so that’s homeschooling ticked off the list for the day! 



    Although these places will look very different when you get there - temperature checks on arrival, staff in PPE etc. etc. we still think that enjoying a family day out can be done in these times as long as we’re sensible about it and follow the guidelines. 


    Do you have any other ideas for fun family days out after lockdown? Let us know in the comments below. 

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