How long will my order take?

For our standard delivery service:

Engraved 'More than words' Products - We aim to dispatch these personalised products within 10 working days of your order being placed.

Engraved 'Handprint' Products - We aim to dispatch these products within 10 working days of receiving your useable handprints.

Standard delivery service is sent via Royal Mail 1st Class Signed For
For our Express Service- We aim to dispatch 3 working days from receiving your usable prints/artwork and the order will be posted with Royal Mail Special Next Day Delivery by 1pm.

How do I take prints for my handprint/fingerprint order?

We are able to use any prints that you already have, which may have been taken with paint, ink or invisible ink. If you don't have any prints that you would like to use, then all of our handprint products offer you the option to order a FREE handprint taking kit when you place your order. These kits are really easy to use and less messy than using paint!

Once you've taken your prints you can send them to us via post (there is a freepost envelope included with your kit). We do recommend that you send your prints back via email though, as it is quicker and safer to do so, it also means you can keep the original prints as a keepsake. You can either scan your prints, or take a high resolution photo with your phone and send them to

How do I use prints that I already have?

We simply need a copy of the prints that you already have. You can either scan the prints or take a high resolution photo and email them to Alternatively, you can photocopy them and send them via post to our studio:

Bella & Bow Ltd, 3b The Common, Parbold, Lancashire, WN8 7DA.

Can I return/exchange my item or cancel an order?

Goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty. All other items can be returned if they are in their original packaging, please contact us within 7 days to arrange any returns. 

Please see here for our full returns ad cancellation policy.

    How do I upload prints that I already have?

    For our handprint products, you are able to upload a jpeg (photo) file with your order. Use the 'upload prints' facility when you pick your product options. If you have more than one image to send us, then please email them to, using your order number as a reference.

    My item has not arrived on time, what should I do?

    Once an order has been dispatched via Royal Mail you should receive a confirmation shipping email. Your order can be tracked here . If you are unable to receive your delivery, then the postman will usually put it thorough your door or leave a delivery card. If the item is not received by the confirmed date, please check with the local depot. Occasionally deliveries may be delayed during busy periods such as Christmas. Unfortunately we have no control over delays that are due to Royal Mail. Please be patient if this is the case and keep tracking the item via the Royal Mail website.

    What do I do if I'm not happy with the prints that i've taken?

    There are very few handprints that we are unable to use, and most of the time we can clean up any smudges that are made during the print taking process. If you are unhappy with the prints that you've taken, then please send us a photo or scan of them anyway, along with a note explaining that you would like us to take a look at them for you. We can normally edit them and send a copy back to you to check before processing your order.

    If you would prefer to order a replacement kit to take another set of prints, then they are available to purchase via our website.


    Christmas gifts for grandparents

    Christmas gifts for grandparents

    All Grandparents love showing off their grandchildren and have so much love for each of them. So why not give them something special this Christmas, to provide them with bragging rights around their grandchildren? We have some ideas for some great Christmas gifts for grandparents, and they’re perfectly created so they can show how much they care for their nearest and dearest throughout the year, even if they can’t be with them.


    The ideal Christmas gift for Grandma

    Most Grandparents love a good quality piece of jewellery, and I’m sure grandma is no different! This stunning sterling silver Handprint Disc Necklace is something grandma will love. It’s the perfect way for her to feel close to your little one, as it’s engraved on the front with a hand or footprint, whilst the back can be engraved with a name. 


    The Small Handprint Disc Necklace comes complete with a sterling silver trace chain which is adjustable to 16 and 18 inches. You can check it out here.


    A beautifully traditional gift for Grandad

    Grandad will love getting out this beautiful Handprint Money Clip. It makes for a really special Christmas gift as it has room for up to three children’s hand or footprints and names, along with a message on the reverse.


    The money clip is chrome plated, enabling the prints to reflect the light and giving it a lovely subtle look. You can opt for one, two or three children’s prints, but note that the more you have, the smaller they will appear. You can check out all the details here.


    Keyrings make great Christmas gifts for Grandparents

    Who doesn’t love a keyring, and I’m sure nanny and grandad are no different! Not only do they make for a practical Christmas gift for grandparents, but they also make for a super personalised solution too.


    The Personalised Grandad Keyring has a beautiful Grandad word cloud, showcasing all the special words you associate with him. The reverse side can be engraved, so choose from a name, date or message of your choice. And because it’s lovely and chunky, it’s easy to hold and find in your pocket. You’ll find all the details for this keyring here.


    Next up, we have a beautiful mirror finish, Personalised Heart Keyring for Grandma. It has a quality chunky feel about it that makes it suitable for holding and finding in a handbag, plus it has room for a special message, names or dates of your choice. It makes a great accompaniment to our Personalised Grandad Keyring, as it comes with a word cloud of special words. So why not get them both as matching gifts! You’ll find details of grandad’s version above, whilst Grandma’s one can be found here.


    And finally, if you’re looking for a keyring that’s a little bit different, why not opt for our mirror finish, stainless steel Photo Engraved Keyring? You can opt for a photo on each side or just one photo and a message on the reverse. This is the perfect opportunity to showcase that special keepsake photo, making it really easy to show everyone their favourite grandchild!

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