How long will my order take?

For our standard delivery service:

Engraved 'More than words' Products - We aim to dispatch these personalised products within 10 working days of your order being placed.

Engraved 'Handprint' Products - We aim to dispatch these products within 10 working days of receiving your useable handprints.

Standard delivery service is sent via Royal Mail 1st Class Signed For
For our Express Service- We aim to dispatch 3 working days from receiving your usable prints/artwork and the order will be posted with Royal Mail Special Next Day Delivery by 1pm.

How do I take prints for my handprint/fingerprint order?

We are able to use any prints that you already have, which may have been taken with paint, ink or invisible ink. If you don't have any prints that you would like to use, then all of our handprint products offer you the option to order a FREE handprint taking kit when you place your order. These kits are really easy to use and less messy than using paint!

Once you've taken your prints you can send them to us via post (there is a freepost envelope included with your kit). We do recommend that you send your prints back via email though, as it is quicker and safer to do so, it also means you can keep the original prints as a keepsake. You can either scan your prints, or take a high resolution photo with your phone and send them to studio@bellaandbow.co.uk.

How do I use prints that I already have?

We simply need a copy of the prints that you already have. You can either scan the prints or take a high resolution photo and email them to studio@bellaandbow.co.uk. Alternatively, you can photocopy them and send them via post to our studio:

Bella & Bow Ltd, 3b The Common, Parbold, Lancashire, WN8 7DA.

Can I return/exchange my item or cancel an order?

Goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty. All other items can be returned if they are in their original packaging, please contact us within 7 days to arrange any returns. 

Please see here for our full returns ad cancellation policy.

    How do I upload prints that I already have?

    For our handprint products, you are able to upload a jpeg (photo) file with your order. Use the 'upload prints' facility when you pick your product options. If you have more than one image to send us, then please email them to studio@bellaandbow.co.uk, using your order number as a reference.

    My item has not arrived on time, what should I do?

    Once an order has been dispatched via Royal Mail you should receive a confirmation shipping email. Your order can be tracked here http://www.royalmail.com/ . If you are unable to receive your delivery, then the postman will usually put it thorough your door or leave a delivery card. If the item is not received by the confirmed date, please check with the local depot. Occasionally deliveries may be delayed during busy periods such as Christmas. Unfortunately we have no control over delays that are due to Royal Mail. Please be patient if this is the case and keep tracking the item via the Royal Mail website.

    What do I do if I'm not happy with the prints that i've taken?

    There are very few handprints that we are unable to use, and most of the time we can clean up any smudges that are made during the print taking process. If you are unhappy with the prints that you've taken, then please send us a photo or scan of them anyway, along with a note explaining that you would like us to take a look at them for you. We can normally edit them and send a copy back to you to check before processing your order.

    If you would prefer to order a replacement kit to take another set of prints, then they are available to purchase via our website.

    News

    Baby Keepsake Ideas

    Baby Keepsake Ideas

    Baby keepsake ideas

    The birth of a baby is a truly special event. Whether it’s your own baby or that of a friend or family member, you’ll want to celebrate the birth of the new arrival and mark the special occasion with a beautiful baby keepsake. 

    But it isn’t always easy knowing what would make for a great baby keepsake. So, if you’re stuck for ideas on what to buy, here are some ideas to help you narrow down your options.

    Handmade baby keepsakes

    If you’re looking to find a unique baby keepsake gift, a handmade creation could be a good option for you. There are so many things you can create yourself - from blankets and quilts through to toys and playmats. There are some cute ideas over on The Idea Room website. You’ll particularly love the Rag Quilt Alphabet Letters and also the Baby Monthly Onesies. Whilst over on the Felt Magnet website, you’ll find links for 50 handmade keepsakes - including the incredibly cute Baby Birdie Mobile and the Onesie Cupcakes.

    Crafty keepsakes

    Crafty keepsake gift ideas can come in many different shapes and sizes. There are crafty keepsakes for the parents, as well as ones designed just for baby. Keepsake boxes are the most obvious choice, and you’ll find a whole host of options over on the Etsy website. You could also create your own baby gift box over on the Not On The High Street website. Whilst you’re visiting the website, check out the crafty keepsakes for baby too. Some good options include Baby’s First Sensory Watermat, the Personalised Baby Building Blocks, and the Personalised Wooden Train Set

    Handprint jewellery baby keepsakes

    But if you want a lasting reminder of your baby’s birth, you have to opt for handprint jewellery keepsakes. They’re not only gorgeous, but they’re also truly unique. Each piece of jewellery features a tiny hand or footprint of your little one, so you can always keep them close to you. 

    Why not opt for a leather handprint bracelet or a chunky square handprint keyring for the proud new father? Your baby’s hand and footprint can take centre stage on the front, along with their name, plus you can also include a short message on the back. They both have plenty of room for engraving. In fact, the keyring can have up to eight names and hand or footprints on it - making perfect if you’ve had twins or triplets!

    For the new mum, a beautiful piece of jewellery is the perfect baby keepsake. Options include this pretty large handprint heart necklace. It has room for up to three names and hand or footprints on it and a short message on the back. Alternatively, opt for a handprint heart charm bead. Available in three colour options, you can also customise it in several different ways. 

    A handprint jewellery keepsake is not only practical; it’s a beautiful way of celebrating a baby's birth. With a wide range of available options - from wallet inserts through to hanging star tree decorations, there’s sure to be something to suit your taste. You can check out our entire range of handprint jewellery here.

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