How long will my order take?

For our standard delivery service:

Engraved 'More than words' Products - We aim to dispatch these personalised products within 10 working days of your order being placed.

Engraved 'Handprint' Products - We aim to dispatch these products within 10 working days of receiving your useable handprints.

Standard delivery service is sent via Royal Mail 1st Class Signed For
For our Express Service- We aim to dispatch 3 working days from receiving your usable prints/artwork and the order will be posted with Royal Mail Special Next Day Delivery by 1pm.

How do I take prints for my handprint/fingerprint order?

We are able to use any prints that you already have, which may have been taken with paint, ink or invisible ink. If you don't have any prints that you would like to use, then all of our handprint products offer you the option to order a FREE handprint taking kit when you place your order. These kits are really easy to use and less messy than using paint!

Once you've taken your prints you can send them to us via post (there is a freepost envelope included with your kit). We do recommend that you send your prints back via email though, as it is quicker and safer to do so, it also means you can keep the original prints as a keepsake. You can either scan your prints, or take a high resolution photo with your phone and send them to

How do I use prints that I already have?

We simply need a copy of the prints that you already have. You can either scan the prints or take a high resolution photo and email them to Alternatively, you can photocopy them and send them via post to our studio:

Bella & Bow Ltd, 3b The Common, Parbold, Lancashire, WN8 7DA.

Can I return/exchange my item or cancel an order?

Goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty. All other items can be returned if they are in their original packaging, please contact us within 7 days to arrange any returns. 

Please see here for our full returns ad cancellation policy.

    How do I upload prints that I already have?

    For our handprint products, you are able to upload a jpeg (photo) file with your order. Use the 'upload prints' facility when you pick your product options. If you have more than one image to send us, then please email them to, using your order number as a reference.

    My item has not arrived on time, what should I do?

    Once an order has been dispatched via Royal Mail you should receive a confirmation shipping email. Your order can be tracked here . If you are unable to receive your delivery, then the postman will usually put it thorough your door or leave a delivery card. If the item is not received by the confirmed date, please check with the local depot. Occasionally deliveries may be delayed during busy periods such as Christmas. Unfortunately we have no control over delays that are due to Royal Mail. Please be patient if this is the case and keep tracking the item via the Royal Mail website.

    What do I do if I'm not happy with the prints that i've taken?

    There are very few handprints that we are unable to use, and most of the time we can clean up any smudges that are made during the print taking process. If you are unhappy with the prints that you've taken, then please send us a photo or scan of them anyway, along with a note explaining that you would like us to take a look at them for you. We can normally edit them and send a copy back to you to check before processing your order.

    If you would prefer to order a replacement kit to take another set of prints, then they are available to purchase via our website.


    World Prematurity Day

    World Prematurity Day

    World Prematurity Day, is a global movement on November 17th to raise awareness of premature birth. A huge thank you to Emily for sharing her experience of Mum guilt when her son was born prematurely earlier this year.

     world prematurity day

    Mum Guilt, something that exists even before your child is born, maybe because you ate something 'forbidden' to pregnant ladies or because you haven't thought about that growing bump all day, Mum guilt never, ever, ever goes away and I can certainly say it definitely multiplies when your family does. And I felt the full force of it, when one of my babies was extremely poorly and I was torn between both of my sons.

    If you follow me on social media, you'll have probably seen that Patrick unfortunately spent the first week of his life intensive care, for a couple of days it was very much touch and go with words like Sepsis, meningitis and brain damage freely used in updates on our little boy, it was an incredibly scary time and one I'm glad is behind us. Of course when I went in to have little P, never in my wildest dreams could I have foreseen this happening, I expected a longer stay as I was aware he may need some IV antibiotics due to my waters breaking, but in no way did I think I'd spend over a week in that hospital. Over a week separated from my biggest boy.

    Before P was born, I'd never spent more than 24 hours away from Noah so this was hard, tear inducing and heart hurtingly hard. Nothing can prepare you for feeling so torn between who needs you most and having to so obviously put one of your children first so soon. We'd done everything we could to prep Noah for our new arrival, we'd bought the books to read to him, we'd let him pick out a present for the baby and had prepared one for him to receive too - I thought he'd feel so included and it would be more Patrick fitting into our lives than anything, I desperately didn't want him to feel left out. But now, how could he not? For all he knew this baby had come along and he hadn't been at home with his Mummy since. I spent so many hours awake, crying, wondering what he would be wondering. Would he think I'd left him? Would he resent me, or Patrick? Will he be acting out or regressing? Noah visited us, of course he did, but it wasn't the same, he'd lose interest quickly and start to act up - who can blame him, he's 2 and hospitals are pretty boring for 2 year olds. He wanted to hold P and couldn't really understand why he couldn't do that. It was an upsetting week for sure, the above picture is how they met and it's in no way how I could of ever saw that huge milestone happening - but it was special nonetheless.

    When I was discharged from the Maternity Unit after 4 days, I was offered a flat on the NICU ward to be near Patrick and I feel thankful that at that stage, we knew he was probably going to be 'okay' & out within a week so I chose to stay. It was such a hard choice, picking between my children so clearly, but Noah could visit, he had so many people around him who are obsessed with him that I knew he would be ok. I decided Patrick needed me just that little bit more. During that crucial week, Noah was looked after so well by both of my parents and at times my Nan, and if I'm truthful Noah was elated at the fact he got to see his 'Gangan' (My dad and the be all and end all for Noah) every single night before bed. He was so happy and content, but I think that almost made me feel more guilty - he was so accepting and understanding that 'Mama was looking after Patrick at the hospital' that don't know if that was worse or not.

    World Prematurity Day

    Throughout Patricks time in Intensive Care, I definitely found fellow Mummy Charlotte summed everything up so well in her posts about her beautiful Daisy and Bill. It felt so surreal reading her updates when pregnant, and then being in a similar situation but her words of wisdom definitely helped me through those hard days. I know this post is a little rambly, but it's hard to sum up such feelings that you haven't quite got your head around yourself just yet. I still feel guilty towards both boys, like we need to make up for lost time and I know that is ridiculous and we should live in the moment. But that is Mum Guilt, and something I've never felt so overwhelmingly consumed by till three weeks ago.

    World Prematurity Day


    Nov 21, 2016

    Thanks for sharing these stories, I have never had a prem baby so can’t even start to understand how hard it must be to see your baby in Special care.

    vicky Hall-Newman
    Nov 20, 2016

    Aww, thank you for sharing your story! It’s so important to make people aware, so many people go through this. My son was born almost a month early and had a lot of problems.
    Great post xx

    Nov 19, 2016

    Thank you for sharing such a moving story, I can’t even begin to imagine what it must be like.

    Viki Marden
    Nov 19, 2016

    Such a stressful and emotional time for you – I can’t even imagine what that’s like! x

    Nov 18, 2016

    Goodness me – thank you for sharing your story. I think it’s so important to share these things as so many others will be going through it x

    Leah Lander-Shafik
    Nov 18, 2016

    Must be so scary and stressful for parents to have to go through this, and see there newborn go through it as well. They’re still so tiny! Glad there’s some awareness around prematurity going on :)

    Sarah | Lavender Life
    Nov 18, 2016

    Thanks for sharing your story lovely – tough times. It’s fab that you’re doing your bit to raise awareness x

    Sam | North East Family Fun
    Nov 18, 2016

    I think it’s so important for people to know how many babies are born prematurely. I can’t even begin to imagine how scary it must be for parents x

    Rhian Westbury

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