How long will my order take?

For our standard delivery service:

Engraved 'More than words' Products - We aim to dispatch these personalised products within 10 working days of your order being placed.

Engraved 'Handprint' Products - We aim to dispatch these products within 10 working days of receiving your useable handprints.

Standard delivery service is sent via Royal Mail 1st Class Signed For
For our Express Service- We aim to dispatch 3 working days from receiving your usable prints/artwork and the order will be posted with Royal Mail Special Next Day Delivery by 1pm.

How do I take prints for my handprint/fingerprint order?

We are able to use any prints that you already have, which may have been taken with paint, ink or invisible ink. If you don't have any prints that you would like to use, then all of our handprint products offer you the option to order a FREE handprint taking kit when you place your order. These kits are really easy to use and less messy than using paint!

Once you've taken your prints you can send them to us via post (there is a freepost envelope included with your kit). We do recommend that you send your prints back via email though, as it is quicker and safer to do so, it also means you can keep the original prints as a keepsake. You can either scan your prints, or take a high resolution photo with your phone and send them to

How do I use prints that I already have?

We simply need a copy of the prints that you already have. You can either scan the prints or take a high resolution photo and email them to Alternatively, you can photocopy them and send them via post to our studio:

Bella & Bow Ltd, 3b The Common, Parbold, Lancashire, WN8 7DA.

Can I return/exchange my item or cancel an order?

Goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty. All other items can be returned if they are in their original packaging, please contact us within 7 days to arrange any returns. 

Please see here for our full returns ad cancellation policy.

    How do I upload prints that I already have?

    For our handprint products, you are able to upload a jpeg (photo) file with your order. Use the 'upload prints' facility when you pick your product options. If you have more than one image to send us, then please email them to, using your order number as a reference.

    My item has not arrived on time, what should I do?

    Once an order has been dispatched via Royal Mail you should receive a confirmation shipping email. Your order can be tracked here . If you are unable to receive your delivery, then the postman will usually put it thorough your door or leave a delivery card. If the item is not received by the confirmed date, please check with the local depot. Occasionally deliveries may be delayed during busy periods such as Christmas. Unfortunately we have no control over delays that are due to Royal Mail. Please be patient if this is the case and keep tracking the item via the Royal Mail website.

    What do I do if I'm not happy with the prints that i've taken?

    There are very few handprints that we are unable to use, and most of the time we can clean up any smudges that are made during the print taking process. If you are unhappy with the prints that you've taken, then please send us a photo or scan of them anyway, along with a note explaining that you would like us to take a look at them for you. We can normally edit them and send a copy back to you to check before processing your order.

    If you would prefer to order a replacement kit to take another set of prints, then they are available to purchase via our website.


    We won two awards!

    We won two awards!

    We were lucky enough to win not one, but two twitter awards in July. Jacqueline Gold CBE Women On Wednesday award on the 13th July and Theo Pathitis' Small Business Sunday award on the 31st July.
    jacqueline gold wow
    Jacqueline is chief executive of the lingerie retailers Ann Summers and Knickerbox, the Vice President of The Children's Trust and ambassador of Retail Trust.
    In June 2011 Jacqueline launched a campaign, Women On Wednesday to support women in business, an area she is incredibly passionate about. Every Wednesday between 1-3pm female business owners tweet Jacqueline about their business. Jacqueline then picks her three top entries for that week and which she re-tweets and profiles, sharing details of the businesses with her existing WOW network and over 55,000 followers.
    Jacqueline says “For me #WOW is all about inspiring, celebrating and connecting women in business. There are so many great businesses launching every day and whilst it’s an extremely exciting time, it can also be filled with uncertainty . My vision is that #WOW offers a place for women to network and celebrate each other’s successes, whilst gaining support and advice to grow their businesses. Every week I am so proud of all the incredible women that enter and am thrilled to see so many proving how alive the UK’s entrepreneurial spirit is, especially for women.”
    theo pathitis sbs
    Theo is well known for his role on Dragon's Den. He owns the stationary chain Ryman, the homewares specialist Robert Dyas and lingerie retailer Boux Avenue. Theo is also a Director of Comic Relief, is a patron for Royal Manchester Children’s Hospital and set up Theo Paphitis Charitable Trust which assists smaller UK charities that have difficulty in gaining funds from other organisations.
    Small Business Sunday, shortened to the hashtag #SBS on Twitter, was created by Theo in October 2010. Every Sunday between 5-7.30pm , businesses tweet Theo about their business. Theo then chooses his favourite lucky six who are then re-tweeted on Monday night after 8pm.  As he has over 502,000 followers, this provides a massive boost to the chosen lucky businesses. Winners also get their own profile on the #SBS website.
    Theo says, "I admire people who have passion and energy. If you cannot bore your friends to death about your own small business then something is seriously wrong. I was struck by the number of business owners on Twitter who wanted to tell me about their new products and services. Small Business Sunday was born so that people have a specific time slot to tweet and can pitch their 'sell' directly to me. My vision is that everyone who has ever won an #SBS re-tweet from me becomes part of a friendly club. Like-minded individuals can share successes and learnings. This website will give a valuable profile to the winners chosen to date and should help those who have not yet won but want some tips on how to do so."
    We were absolutely delighted to be chosen by two people that are highly regarded within the business world. Both the twitter award communities have been so welcoming and it is lovely to 'meet' like minded people x


    Sep 03, 2016

    Great news! I’ve won the #SBS but the #WOW I always forget about!

    Joanne Dewberry
    Sep 02, 2016

    Congratulations on both. You must be thrilled and very proud x

    kerry norris
    Sep 02, 2016

    Well done! Both well deserved I’m sure.

    Kate McQuillan
    Sep 02, 2016

    That’s great news. Congratulations, it’s always so nice to be recognised for the hard work you put in.

    Amanda Webb
    Sep 01, 2016

    Congrats on the awards!

    Sep 01, 2016

    Wow that is amazing, you must be just so proud x

    Sep 01, 2016

    Wow, well done, so lovely to be recognised

    Kara Guppy
    Aug 31, 2016

    Congratulation – well done you. high five xx

    Anna Nuttall
    Aug 31, 2016

    Wow congratulations! You guys must be so proud! Keep up the good work!

    Shannon Bryson

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