How long will my order take?

For our standard delivery service:

Engraved 'More than words' Products - We aim to dispatch these personalised products within 5 working days of your order being placed.

Engraved 'Handprint' Products - We aim to dispatch these products within 5 working days of receiving your useable handprints.

Handmade Products - We aim to dispatch these products within 10 working days of receiving your order/useable handprints.

Standard delivery service is sent via Royal Mail Tracked 48

How do I take prints for my handprint/fingerprint order?

We are able to use any prints that you already have, which may have been taken with paint, ink or invisible ink. If you don't have any prints that you would like to use, then all of our handprint products offer you the option to order a FREE handprint taking kit when you place your order. These kits are really easy to use and less messy than using paint!

Once you've taken your prints you can send them to us via post (there is a freepost envelope included with your kit). We do recommend that you send your prints back via email though, as it is quicker and safer to do so, it also means you can keep the original prints as a keepsake. You can either scan your prints, or take a high resolution photo with your phone and send them to studio@bellaandbow.co.uk.

How do I use prints that I already have?

We simply need a copy of the prints that you already have. You can either scan the prints or take a high resolution photo and email them to studio@bellaandbow.co.uk. Alternatively, you can photocopy them and send them via post to our studio:

Bella & Bow Ltd, 3b The Common, Parbold, Lancashire, WN8 7DA.

Can I return/exchange my item or cancel an order?

Goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty. All other items can be returned if they are in their original packaging, please contact us within 7 days to arrange any returns. 

Please see here for our full returns ad cancellation policy.

    How do I upload prints that I already have?

    For our handprint products, you are able to upload a jpeg (photo) file with your order. Use the 'upload prints' facility when you pick your product options. If you have more than one image to send us, then please email them to studio@bellaandbow.co.uk, using your order number as a reference.

    My item has not arrived on time, what should I do?

    Once an order has been dispatched via Royal Mail you should receive a confirmation shipping email. Your order can be tracked here http://www.royalmail.com/ . If you are unable to receive your delivery, then the postman will usually put it thorough your door or leave a delivery card. If the item is not received by the confirmed date, please check with the local depot. Occasionally deliveries may be delayed during busy periods such as Christmas. Unfortunately we have no control over delays that are due to Royal Mail. Please be patient if this is the case and keep tracking the item via the Royal Mail website.

    What do I do if I'm not happy with the prints that i've taken?

    There are very few handprints that we are unable to use, and most of the time we can clean up any smudges that are made during the print taking process. If you are unhappy with the prints that you've taken, then please send us a photo or scan of them anyway, along with a note explaining that you would like us to take a look at them for you. We can normally edit them and send a copy back to you to check before processing your order.

    If you would prefer to order a replacement kit to take another set of prints, then they are available to purchase via our website.

    News

    Tips for keeping the kids entertained in the Easter holidays

    Tips for keeping the kids entertained in the Easter holidays

    Lockdown has been a testing time for everyone. Parents and kids alike are getting a little bored of being at home and spending time under the same roof. But we’re on the home stretch now, and thankfully, lockdown restrictions are starting to ease! However, the Easter holidays still need navigating through - so here are some ideas to keep your kids entertained during the Easter break.

    Keep the kids entertained with a sensory scavenger hunt

    The Children 1st website has some great ideas to keep the kids entertained at home in this article - including a sensory scavenger hunt. Scavenger hunts are always a good idea and can be easily adapted to suit different aged children. 

    Create a soundscape of your house

    Continuing with the sensory theme, how about creating a soundscape of your house? It’s another idea listed on the Children 1st website, under their article: Things To Keep The Kids Entertained At Home.

    Keep the kids entertained for hours with indoor ball games

    Indoor ball games aren’t necessarily words that parents would want to put together in the same sentence, but hear me out! Over on the Stay At Home Mum website, their 20 Ways To Keep The Kids Entertained For Hours article has a couple of great indoor ball game ideas. 

    First up, check out their Lounge Room Mini Golf idea. You can get the kids to make the cereal box, and plastic cup ‘holes’, whilst the game itself will test their patience and hand-eye coordination. Another idea to keep the kids entertained is the epic marble run.

    Hold your own mini Olympics

    If you’re looking to help burn off some surplus energy, why not hold your own mini Olympics? I love this idea, as seen over in the Family Lives article: How To Keep The Children Entertained During The Holidays. You and the kids can both use your imagination to create an assortment of games, such as pillowcase sack race, skipping with dressing gown belts, sock ball throwing etc.

    Get gardening during the Easter holidays

    Gardening is a great way to spend time with your kids and also get them interested in nature. You can use the time to teach them about plants and being aware of where the food they eat comes from. But also, kids love digging holes and getting messy! The Asda Good Living website has an excellent article showing you How To Get The Kids Involved In Gardening.

    Exploring nature

    Whilst they’re out in the garden, why not give them a chance to explore nature a little more? You could give them a magnifying glass to go exploring or set up a scavenger hunt for nature-related items, such as a specific colour stone or a textured item? 

    It’s not always easy keeping the kids entertained in the Easter holidays, especially as we’ve just come out of a more extended period of already being locked down together. But use the time together during the Easter break to get outside as much as you can and encourage your kid’s natural inquisitive nature to explore, create and have fun. The ideas above will help make this easier, covering both indoor and outdoor play - because we all know how quickly the weather can change at this time of year!

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