How long will my order take?

For our standard delivery service:

Engraved 'More than words' Products - We aim to dispatch these personalised products within 10 working days of your order being placed.

Engraved 'Handprint' Products - We aim to dispatch these products within 10 working days of receiving your useable handprints.

Standard delivery service is sent via Royal Mail 1st Class Signed For
For our Express Service- We aim to dispatch 3 working days from receiving your usable prints/artwork and the order will be posted with Royal Mail Special Next Day Delivery by 1pm.

How do I take prints for my handprint/fingerprint order?

We are able to use any prints that you already have, which may have been taken with paint, ink or invisible ink. If you don't have any prints that you would like to use, then all of our handprint products offer you the option to order a FREE handprint taking kit when you place your order. These kits are really easy to use and less messy than using paint!

Once you've taken your prints you can send them to us via post (there is a freepost envelope included with your kit). We do recommend that you send your prints back via email though, as it is quicker and safer to do so, it also means you can keep the original prints as a keepsake. You can either scan your prints, or take a high resolution photo with your phone and send them to studio@bellaandbow.co.uk.

How do I use prints that I already have?

We simply need a copy of the prints that you already have. You can either scan the prints or take a high resolution photo and email them to studio@bellaandbow.co.uk. Alternatively, you can photocopy them and send them via post to our studio:

Bella & Bow Ltd, 3b The Common, Parbold, Lancashire, WN8 7DA.

Can I return/exchange my item or cancel an order?

Goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty. All other items can be returned if they are in their original packaging, please contact us within 7 days to arrange any returns. 

Please see here for our full returns ad cancellation policy.

    How do I upload prints that I already have?

    For our handprint products, you are able to upload a jpeg (photo) file with your order. Use the 'upload prints' facility when you pick your product options. If you have more than one image to send us, then please email them to studio@bellaandbow.co.uk, using your order number as a reference.

    My item has not arrived on time, what should I do?

    Once an order has been dispatched via Royal Mail you should receive a confirmation shipping email. Your order can be tracked here http://www.royalmail.com/ . If you are unable to receive your delivery, then the postman will usually put it thorough your door or leave a delivery card. If the item is not received by the confirmed date, please check with the local depot. Occasionally deliveries may be delayed during busy periods such as Christmas. Unfortunately we have no control over delays that are due to Royal Mail. Please be patient if this is the case and keep tracking the item via the Royal Mail website.

    What do I do if I'm not happy with the prints that i've taken?

    There are very few handprints that we are unable to use, and most of the time we can clean up any smudges that are made during the print taking process. If you are unhappy with the prints that you've taken, then please send us a photo or scan of them anyway, along with a note explaining that you would like us to take a look at them for you. We can normally edit them and send a copy back to you to check before processing your order.

    If you would prefer to order a replacement kit to take another set of prints, then they are available to purchase via our website.

    News

    Home / News / Fun things...
    Fun things to do in lockdown

    Fun things to do in lockdown

    Apr 27, 2020

    We're now 5 weeks into lockdown and have to say we're so proud of our country for staying strong and staying in during this unprecedented time. 

    We know you may be getting bored or running out of ideas of things to do so we've put this blog post together for inspiration of things you could do during lockdown.

    Set up an outdoor cinema in the garden just like one of our followers, Louise did.

    She even had hot chocolate, popcorn and candles!

    Camp out and pretend you're at a festival in the garden. It's going to be a while before we're able to attend festivals so bring the same vibes to your garden and camp out too (the beauty of this is that at least you have luxury washing facilities)

    Dye your hair rainbow colours. Because why not?! It's a fun thing to do and no one will tell you off or see you if it goes horribly wrong. 

    Create a handprint keepsake. To record your little ones handprint at this time. It's also a fun activity to do with your little one because they love getting the paints out and making prints. We've made this lovely printable where they can colour in the rainbow and then pop a handprint below it. 

    Download yours here. 

    As well as this how about creating a time capsule of this time? 

    How cool would it be to pull this out in a few years or even on their 18th birthday? You can download yours here.

    Start a family craft project. We're not saying your should or should not be keeping busy during this time because everyone is dealing with this in their own way but we know a lot of people find comfort in crafting. It's a great way to take your mind of things and feel like you have accomplished something at the end. Some ideas could be learning to knit together, creating a scrapbook to collect memories from lock down or making things for around the home. We love some of these ideas.

    Remember to take some time out for you. It's hard trying to balance homeschooling with everything else, especially if you're also having to work too. It's so important to take some time out for yourself too, as hard as it may be. Try and do at least one thing a day, even if it's for 5 minutes. Some ideas could be to enjoy a bath, paint your nails, read a book, meditate, do your favourite online exercise class or bake. 

    We hope you're coping ok during this time and we'd love to know what you've been up to. Come and join in the conversation on Facebook or tag us in your posts on Instagram. 

    Take care and stay safe. 

    Team Bella & Bow 

     

     

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