How long will my order take?

For our standard delivery service:

Engraved 'More than words' Products - We aim to dispatch these personalised products within 5 working days of your order being placed.

Engraved 'Handprint' Products - We aim to dispatch these products within 5 working days of receiving your useable handprints.

Handmade Products - We aim to dispatch these products within 10 working days of receiving your order/useable handprints.

Standard delivery service is sent via Royal Mail Tracked 48

How do I take prints for my handprint/fingerprint order?

We are able to use any prints that you already have, which may have been taken with paint, ink or invisible ink. If you don't have any prints that you would like to use, then all of our handprint products offer you the option to order a FREE handprint taking kit when you place your order. These kits are really easy to use and less messy than using paint!

Once you've taken your prints you can send them to us via post (there is a freepost envelope included with your kit). We do recommend that you send your prints back via email though, as it is quicker and safer to do so, it also means you can keep the original prints as a keepsake. You can either scan your prints, or take a high resolution photo with your phone and send them to studio@bellaandbow.co.uk.

How do I use prints that I already have?

We simply need a copy of the prints that you already have. You can either scan the prints or take a high resolution photo and email them to studio@bellaandbow.co.uk. Alternatively, you can photocopy them and send them via post to our studio:

Bella & Bow Ltd, 3b The Common, Parbold, Lancashire, WN8 7DA.

Can I return/exchange my item or cancel an order?

Goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty. All other items can be returned if they are in their original packaging, please contact us within 7 days to arrange any returns. 

Please see here for our full returns ad cancellation policy.

    How do I upload prints that I already have?

    For our handprint products, you are able to upload a jpeg (photo) file with your order. Use the 'upload prints' facility when you pick your product options. If you have more than one image to send us, then please email them to studio@bellaandbow.co.uk, using your order number as a reference.

    My item has not arrived on time, what should I do?

    Once an order has been dispatched via Royal Mail you should receive a confirmation shipping email. Your order can be tracked here http://www.royalmail.com/ . If you are unable to receive your delivery, then the postman will usually put it thorough your door or leave a delivery card. If the item is not received by the confirmed date, please check with the local depot. Occasionally deliveries may be delayed during busy periods such as Christmas. Unfortunately we have no control over delays that are due to Royal Mail. Please be patient if this is the case and keep tracking the item via the Royal Mail website.

    What do I do if I'm not happy with the prints that i've taken?

    There are very few handprints that we are unable to use, and most of the time we can clean up any smudges that are made during the print taking process. If you are unhappy with the prints that you've taken, then please send us a photo or scan of them anyway, along with a note explaining that you would like us to take a look at them for you. We can normally edit them and send a copy back to you to check before processing your order.

    If you would prefer to order a replacement kit to take another set of prints, then they are available to purchase via our website.

    News

    Valentines gift ideas

    Valentines gift ideas

    valentines gift ideas phone charger uplond

    Uplond creates handcrafted power banks blending high technology with innovation and beautiful design.

     

     

    valentines gift ideas carved heart photo frame

    Carved heart oak personalised photo frameDesigned to remind you of initials carved side by side on a tree trunk, our Carved Heart Personalised Oak Photo Frame symbolises love in a unique way. £24.95

     

     

    valentines gift ideas personalised plant

    These cute heart shaped succulent plants make a cute and lasting gift for Valentines Day. Easy to look after on a desk or windowsill they will grow on to produce further baby hearts in time. £25, Plants4Presents

     

     

    valentines gift ideas cord friendship bracelet

    Engrave your favourite quote, names or dates onto our beautiful sterling silver and silk cord personalised bracelets. Available in pale blue, navy blue, lilac, pink and dark grey. £59

     

     

    valentines gift ideas bloom perfume london handmade luxury perfume

    Bloom Perfumery are a London based perfumery that have a wealth of unique rare perfume brands. They also offer Bespoke Perfumer Creation Service, where each perfume is unique and formula is based entirely on customer’s choices.

     

     

    valentines gift ideas, personalised leather bracelet

    A handsome braided soft leather bracelet with a mirror finish stainless steel clasp. This stylish bracelet is available in black and dark brown. Say exactly what you'd like to say with your choice of special words, quotes, names or special dates engraved onto either side of the clasp. £49

     

     

    valentines gift ideas, red shoes

    These shoes are great for Valentines as “Everlasting Flowers” and come in romantic red and blush pink.  They are handcrafted in the UK and then sealed off with a machine kiss to ensure longevity. Shoes By Shaherazad, £225

     

     

    valentines gift ideas, heart charm necklace

    Personalised silver mini charm necklace. Treat someone special to this lovely mini charm necklace. Choose your charm shape from Heart, Disc or Star, and then let us know what initial you would like engraving on it. £39

     

     

    valentines gift idea, aromatherapy gift set

    Treat your loved one to Amphora Aromatics’ Love it, a sensuous gift box of bath and massage oils and a body lotion, with Ylang Ylang, Clary Sage, Patchouli and Sandalwood Australian essential oils. I am a huge fan of Amphora Aromatics, the quality of the products never fails to impress me. £11.95. 

    valentines gift ideas, monogram cufflinks

    This lovely cufflink gift set is available in oval, square, round and rectangle. It includes personalised oval cufflinks with your choice of initials (up to three characters), and a chrome plated presentation box, which is engraved on the outside with a short message of your choice. £35

     

     

    This lovely personalised handprint and footprint keyring is the perfect way to show Mummy or Daddy that they are loved. A combination of prints can be used to spell out the word LOVE on the front of the keyring. £40

     

    5 comments

    Jan 31, 2017

    Lovely ideas here. I love the photo frame and the shoes! ;) x

    Carolynne @ Mummy Endeavours
    Jan 29, 2017

    Some lovely ideas here, love the engraved bracelet

    Kara
    Jan 28, 2017

    I love the power bank! I’m thinking of getting me and my boyfriend one each :)

    Courteney
    Jan 28, 2017

    I love the idea of framing a favourite, romantic photo in a pretty frame.

    Erica Price
    Jan 27, 2017

    We don’t do Valentines Day in our house, but some of these gift ideas are so lovely!

    Emma

    Leave a comment