How long will my order take?

For our standard delivery service:

Engraved 'More than words' Products - We aim to dispatch these personalised products within 5 working days of your order being placed.

Engraved 'Handprint' Products - We aim to dispatch these products within 5 working days of receiving your useable handprints.

Handmade Products - We aim to dispatch these products within 10 working days of receiving your order/useable handprints.

Standard delivery service is sent via Royal Mail Tracked 48

How do I take prints for my handprint/fingerprint order?

We are able to use any prints that you already have, which may have been taken with paint, ink or invisible ink. If you don't have any prints that you would like to use, then all of our handprint products offer you the option to order a FREE handprint taking kit when you place your order. These kits are really easy to use and less messy than using paint!

Once you've taken your prints you can send them to us via post (there is a freepost envelope included with your kit). We do recommend that you send your prints back via email though, as it is quicker and safer to do so, it also means you can keep the original prints as a keepsake. You can either scan your prints, or take a high resolution photo with your phone and send them to studio@bellaandbow.co.uk.

How do I use prints that I already have?

We simply need a copy of the prints that you already have. You can either scan the prints or take a high resolution photo and email them to studio@bellaandbow.co.uk. Alternatively, you can photocopy them and send them via post to our studio:

Bella & Bow Ltd, 3b The Common, Parbold, Lancashire, WN8 7DA.

Can I return/exchange my item or cancel an order?

Goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty. All other items can be returned if they are in their original packaging, please contact us within 7 days to arrange any returns. 

Please see here for our full returns ad cancellation policy.

    How do I upload prints that I already have?

    For our handprint products, you are able to upload a jpeg (photo) file with your order. Use the 'upload prints' facility when you pick your product options. If you have more than one image to send us, then please email them to studio@bellaandbow.co.uk, using your order number as a reference.

    My item has not arrived on time, what should I do?

    Once an order has been dispatched via Royal Mail you should receive a confirmation shipping email. Your order can be tracked here http://www.royalmail.com/ . If you are unable to receive your delivery, then the postman will usually put it thorough your door or leave a delivery card. If the item is not received by the confirmed date, please check with the local depot. Occasionally deliveries may be delayed during busy periods such as Christmas. Unfortunately we have no control over delays that are due to Royal Mail. Please be patient if this is the case and keep tracking the item via the Royal Mail website.

    What do I do if I'm not happy with the prints that i've taken?

    There are very few handprints that we are unable to use, and most of the time we can clean up any smudges that are made during the print taking process. If you are unhappy with the prints that you've taken, then please send us a photo or scan of them anyway, along with a note explaining that you would like us to take a look at them for you. We can normally edit them and send a copy back to you to check before processing your order.

    If you would prefer to order a replacement kit to take another set of prints, then they are available to purchase via our website.

    News

    Parenting hacks to make your life a little easier

    Parenting hacks to make your life a little easier

    Parenting isn’t always easy, is it! There may not be a manual to help make it easy for us, but thankfully there are websites full of parenting hacks that can help.

    So I took a look around and compiled a list of some great hacks to help make your life easier, cleaner and a lot less stressful.

    Parenting hacks to make your life easier

    I love this list of parenting hacks from Bored Panda. Parenting small kids can be tiring, especially when you’re tired yourself. Who hasn’t had a needy toddler who wants to feel loved and needs a little human touch - but you’re just too dog tired to stay with them? Check out #8 as its total genius! It recommends putting a bean-filled glove on your little one’s back as they drop off to sleep, so they feel loved and supported. As one commenter stated, fill it with barley and microwave it for 30-40 seconds to heat it slightly. However, it’s also wise to remove the glove before they wake up!

    And if you’re planning a baby photoshoot for your little one, you’ll love tip #20!

    Parenting hacks for fun time

    Meanwhile, over on Lifehack, they have 50 top parenting tips that will make life easier and more fun. I love the idea of keeping a lint roller in your crafting space (#1) to help you pick up glitter.

    If you want to get your kids outside to play with paint, give them a giant canvas - in the form of an old white sheet. Want to provide them with a bit of shelter from the sun? Opt for a hula hoop and a bedsheet. Wrap one end of the sheet around the hoop and let the long side of it drape down to form the sides. You can then tie the hoop with string to suspend it from a tree branch.

    Has your little Picasso drawn their latest creation on your living room wall? Grab a can of WD40. It’s great for removing crayon.

    Parenting hacks for around the home

    Over on the kidsactivties.com website, they have 20 hacks for the house. I particularly love the idea of using an elastic band to help prevent kids from getting locked in the bathroom. You wrap the band over one door handle, before stretching it around the edge of the door, before wrapping over the other handle. When you pull it around the edge of the door, you twist it to cross over the door latch, so it prevents the door from shutting correctly. When your child is at the age of knowing how to lock a door, but not unlocking it, this will prevent the door from being locked in the first place.

    Another one for the kidsactivties.com site: if you’ve got a child who just loves pumping out the liquid soap, limit how much comes out, by twisting a rubber band around the pump nozzle. The perfect amount for small hands!

    Permanent marker on your wooden cabinet? Use toothpaste to clean if off your wooden furniture!

    There are so many great parenting hacks out there to help make your life easier. I couldn’t list them all here, but if you’re looking for more genius hacks, check out 100 genius hacks on the BuzzFeed site, and 27 amazing parenting hacks over on twentytwowords.com.

    And finally, as a parent myself, I know how easy it can be to shoot yourself down when you get something wrong. But be kinder to yourself! You won’t always get things right, you won’t have all the answers and sometimes (most times!)your children will make a mess when you turn your back for a second.

    But with the tips above it’ll be easier to clean up and stay calmer when they do!

    Have an excellent parenting hack that isn’t listed above? Why hot help a parent out by sharing it in the comments box!