How long will my order take?

For our standard delivery service:

Engraved 'More than words' Products - We aim to dispatch these personalised products within 10 working days of your order being placed.

Engraved 'Handprint' Products - We aim to dispatch these products within 10 working days of receiving your useable handprints.

Standard delivery service is sent via Royal Mail 1st Class Signed For
For our Express Service- We aim to dispatch 3 working days from receiving your usable prints/artwork and the order will be posted with Royal Mail Special Next Day Delivery by 1pm.

How do I take prints for my handprint/fingerprint order?

We are able to use any prints that you already have, which may have been taken with paint, ink or invisible ink. If you don't have any prints that you would like to use, then all of our handprint products offer you the option to order a FREE handprint taking kit when you place your order. These kits are really easy to use and less messy than using paint!

Once you've taken your prints you can send them to us via post (there is a freepost envelope included with your kit). We do recommend that you send your prints back via email though, as it is quicker and safer to do so, it also means you can keep the original prints as a keepsake. You can either scan your prints, or take a high resolution photo with your phone and send them to

How do I use prints that I already have?

We simply need a copy of the prints that you already have. You can either scan the prints or take a high resolution photo and email them to Alternatively, you can photocopy them and send them via post to our studio:

Bella & Bow Ltd, 3b The Common, Parbold, Lancashire, WN8 7DA.

Can I return/exchange my item or cancel an order?

Goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty. All other items can be returned if they are in their original packaging, please contact us within 7 days to arrange any returns. 

Please see here for our full returns ad cancellation policy.

    How do I upload prints that I already have?

    For our handprint products, you are able to upload a jpeg (photo) file with your order. Use the 'upload prints' facility when you pick your product options. If you have more than one image to send us, then please email them to, using your order number as a reference.

    My item has not arrived on time, what should I do?

    Once an order has been dispatched via Royal Mail you should receive a confirmation shipping email. Your order can be tracked here . If you are unable to receive your delivery, then the postman will usually put it thorough your door or leave a delivery card. If the item is not received by the confirmed date, please check with the local depot. Occasionally deliveries may be delayed during busy periods such as Christmas. Unfortunately we have no control over delays that are due to Royal Mail. Please be patient if this is the case and keep tracking the item via the Royal Mail website.

    What do I do if I'm not happy with the prints that i've taken?

    There are very few handprints that we are unable to use, and most of the time we can clean up any smudges that are made during the print taking process. If you are unhappy with the prints that you've taken, then please send us a photo or scan of them anyway, along with a note explaining that you would like us to take a look at them for you. We can normally edit them and send a copy back to you to check before processing your order.

    If you would prefer to order a replacement kit to take another set of prints, then they are available to purchase via our website.


    Last minute gifts ideas for Mother's Day

    Last minute gifts ideas for Mother's Day

    Are you on the lookout for last-minute gifts for Mother’s Day? When it comes to gift shopping, the lockdown has really made it all a bit of pain. For many of us, the days and weeks tend to get a little bit blurred, what with homeschooling and home working. And if we’re honest, they’re all ending up blending in together.


    Important dates seem far away one moment, but right upon us, the next - and Mother’s Day is no different. It’s always on the fourth Sunday of Lent, making it the 14th of March this year. But if it totally slipped your mind, don’t be too hard on yourself - we’re in a pandemic right now!


    So if you’re looking for some ideas on what to buy your mum this year, here are a few last-minute gifts for Mother’s Day that will help make mum feel special and appreciated - no matter how near or far away she may be from you at the moment.


    Personalised Love You Mini Charm Necklace

    This gorgeous sterling silver charm necklace comes with three disc charms. The charms are exclusive to us here at Bella & Bow and are approximately 10mm in size. Each charm can also be personalised with either a number, letter or symbol - choose from a heart, lucky clover, or you can contact us if you have other requests. The delicate sterling silver trace chain is adjustable to 16” and 18”, and it all comes presented in a gift box and bag. Click here to check out the Personalised Love you Mini Charm Necklace.


    Mum Disc Necklace

    Another personalised option, this sterling silver disc necklace comes engraved with special words on the front of the disc. But that doesn’t stop it from offering a variety of additional personalisation options. For starters, you can add up to four mini charms - choices are between a heart, star or disc - each is approximately 1cm in size and can be engraved with an initial or a name of up to 8 characters. Next, there’s a choice of an additional gold accent charm (choose from a star or a heart). And lastly, you can also have a personal message engraved on the back of the central 2cm disc. Click here to check out the Mum Disc Necklace.


    Instant Gift Card

    Of course, if you’d much rather give your mum the freedom to pick something special herself, why not opt for an instant gift card? Our instant gift cards can be delivered instantly via email, and are available in various denominations to suit any budget. Alternatively, you can have it emailed to you so you can print it off and give it to your mum in person. You can find out more about our instant gift card, here.


    Last-minute gifts for Mother’s Day don’t have to be dull or late! The above necklaces can be dispatched within 5 working days of your order, but both also have expedited shipping available too. And if you’re really short on time, the instant gift card is the one to go for. But in our opinion, they’re all perfect last-minute gifts for Mother’s Day!


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