How long will my order take?

For our standard delivery service:

Engraved 'More than words' Products - We aim to dispatch these personalised products within 10 working days of your order being placed.

Engraved 'Handprint' Products - We aim to dispatch these products within 10 working days of receiving your useable handprints.

Standard delivery service is sent via Royal Mail 1st Class Signed For
For our Express Service- We aim to dispatch 3 working days from receiving your usable prints/artwork and the order will be posted with Royal Mail Special Next Day Delivery by 1pm.

How do I take prints for my handprint/fingerprint order?

We are able to use any prints that you already have, which may have been taken with paint, ink or invisible ink. If you don't have any prints that you would like to use, then all of our handprint products offer you the option to order a FREE handprint taking kit when you place your order. These kits are really easy to use and less messy than using paint!

Once you've taken your prints you can send them to us via post (there is a freepost envelope included with your kit). We do recommend that you send your prints back via email though, as it is quicker and safer to do so, it also means you can keep the original prints as a keepsake. You can either scan your prints, or take a high resolution photo with your phone and send them to

How do I use prints that I already have?

We simply need a copy of the prints that you already have. You can either scan the prints or take a high resolution photo and email them to Alternatively, you can photocopy them and send them via post to our studio:

Bella & Bow Ltd, 3b The Common, Parbold, Lancashire, WN8 7DA.

Can I return/exchange my item or cancel an order?

Goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty. All other items can be returned if they are in their original packaging, please contact us within 7 days to arrange any returns. 

Please see here for our full returns ad cancellation policy.

    How do I upload prints that I already have?

    For our handprint products, you are able to upload a jpeg (photo) file with your order. Use the 'upload prints' facility when you pick your product options. If you have more than one image to send us, then please email them to, using your order number as a reference.

    My item has not arrived on time, what should I do?

    Once an order has been dispatched via Royal Mail you should receive a confirmation shipping email. Your order can be tracked here . If you are unable to receive your delivery, then the postman will usually put it thorough your door or leave a delivery card. If the item is not received by the confirmed date, please check with the local depot. Occasionally deliveries may be delayed during busy periods such as Christmas. Unfortunately we have no control over delays that are due to Royal Mail. Please be patient if this is the case and keep tracking the item via the Royal Mail website.

    What do I do if I'm not happy with the prints that i've taken?

    There are very few handprints that we are unable to use, and most of the time we can clean up any smudges that are made during the print taking process. If you are unhappy with the prints that you've taken, then please send us a photo or scan of them anyway, along with a note explaining that you would like us to take a look at them for you. We can normally edit them and send a copy back to you to check before processing your order.

    If you would prefer to order a replacement kit to take another set of prints, then they are available to purchase via our website.


    Last minute Christmas gifts

    Last minute Christmas gifts

    Christmas is just around the corner and if you’re panicking slightly, never fear. There is still time to order a gorgeous gift for your loved one - because who said last minute Christmas gifts couldn’t be beautiful and thoughtful! Here are a few gifts that are sure to delight. Just be sure to get your orders in by the 8th December for guaranteed delivery in time for Christmas. 

    Last minute Christmas gifts for the men in your life

    Whether it’s your brother, partner, uncle or father, there are a few gifts that cover all options. You can’t go wrong with a classic piece of jewellery or a set of cufflinks, when it comes to buying for the men in your life. And knowing how much we love personalised gifts - of course, we made both personalised too! 

    Personalised leather bracelet

    This mens personalised leather bracelet is a great gift. It’s perfect for all the men in your life and suitable for most ages. Not only is it absolutely gorgeous, it also comes in a choice of black or brown and in a range of sizes. It also has two areas for you to add an engraved message on the outside. And if you truly want to make it special, we’ve even given you the option to add a secret message on the inside too. Just make sure you order the right size, as this bracelet isn’t adjustable!

    Rectangular cufflink set

    Another option is this striking rectangular cufflink set. You can engrave up to three initials on these stainless steel cufflinks. They also come in a chrome plated presentation box - which can be engraved with a message of your choice.

    Last minute Christmas gifts for the women in your life

    When it comes to buying Christmas gifts for females, you really can’t go wrong with a classy piece of jewellery! And if you want to truly melt her heart or show how much you appreciate her, make it a personalised one too. 

    Personalised quote necklace

    This stainless steel disc necklace comes complete with a trace chain that can be adjusted to 16 and 18 inches. You have the opportunity to really get creative with the engraving here - opt for a beautiful quote, a heartfelt message, or simply a name and date that’s significant to you both. Oh, and did we mention, you can also add a gold charm to it?! You can choose from a star or a heart - most appropriate, don’t you think!

    Another great option is this personalised leather heart charm bracelet. Select from pink, pearl or turquoise lambskin leather, and have the sterling silver heart charm personalised on either or both sides.

    A beautiful keyring makes a perfect last minute Christmas gift choice

    As you know, we’re all about creating memories and our ‘More Than Words’ keyrings are a great choice for this. The mens keyring is a personalised chunky disc of stainless steel, attached to a stainless steel key ring. It’s available for both ‘daddy’ and ‘grandad’. 

    Meanwhile, the female option is a personalised chunky stainless steel heart. You can opt for a few variants of ‘mum’ and ‘gran’, and there’s also an ‘auntie’ option too.

    You have the opportunity to create a word cloud of special words - words that beautifully sum up the person in your life. There’s also space on the back of this chunky keyring to engrave a special message or add a name or date of significance. 

    Christmas may just be around the corner, but that doesn’t mean you can’t still opt for a beautiful and thoughtful gift. The gifts above are a perfect example of that - and they can all be delivered within a few days of ordering. We firmly believe that a personalised gift is one of the best gifts you can give - especially if you’re looking to create a memorable moment at Christmas. Don't forget to place your order by the 8th December.

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